Answers to all your burning questions about salesforce.com

General Product Questions
Salesforce Enterprise Edition Questions
Salesforce Group Edition Questions
Administration Questions
How to Get Started Questions
Offline Operation Questions
Reporting Questions
Importing Questions
Security and Scalability Questions
Registration Questions

General Product Questions

Q. What is sales force automation?

A. Sales force automation (SFA) gives companies the tools and insight they need to maximize revenues and cut operational costs. Salesforce, SFA enables oversight of your sales pipeline and delivers instant snapshots of key sales metrics, such as revenue forecasts, sales pipeline, and performance over competitors. As a result, sales teams can generate accurate forecasts of revenue and customer demand, eliminate costly pipeline bottlenecks, and effectively collaborate to transform prospects into profitable customers. Flexible customization allows companies to easily configure the application to match their own unique sales methodology or sales process. Because every lead is recorded, automatically routed to the right sales organization and sales representative, and tracked through the pipeline in real time, no opportunities are missed.
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Q. What is customer service and support?

A. The Salesforce applications for service and support, including Salesforce Call Center and Salesforce Customer Portal, enable companies to forge strong relationships and increase customer satisfaction while simultaneously streamlining customer service operations and keeping costs down. Salesforce includes comprehensive multichannel service capabilities. As a result, companies can gain valuable insight into the source of top customer inquiries, identify up-sell/cross-sell opportunities, and ensure that no customer inquiries are dropped. Additionally, a centralized knowledgebase of customer solutions helps support teams retain organizational expertise, standardize solutions handling, improve response time, and shorten the ramp up time for new reps. Easy integration with call center and back office systems enables companies to deliver more effective customer service through a single point of contact. Regardless of whether service agents are located down the corridor, at home, or on the other side of the world, they can manage their time and tasks with Salesforce.
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Q. What is marketing automation?

A. With Salesforce Marketing, companies can maximize the return on their marketing investment with detailed tracking, reporting, and analytical tools that provide precise measurements on what marketing campaigns are performing, why they are performing, and the types of leads they attract. Trade shows, direct mail, advertising, and promotions can all be tracked, analyzed, and optimized so that the best possible leads are delivered to your sales organization. Integrated lead management ensures that leads are routed to the appropriate sales rep and monitored in real time, so that no leads are dropped. Additionally, marketing teams can optimize market segmentation, analyze existing customers for cross-sell/up-sell opportunities, standardize marketing and sales communications, and gain critical insight into lifetime customer value.
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Q. What does salesforce.com do?

A. Salesforce.com flagship offering is a customizable, on-demand CRM (customer relationship management) solution for companies of all sizes - from small businesses to the world's largest enterprises. But salesforce.com delivers more than just a powerful, easy-to-use (CRM) product. We offer a complete platform that empowers every business to experience the benefits of on-demand throughout its entire organization. Our platform includes:

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Q. How does Salesforce work?

A. The salesforce.com platform represents the foundation for on-demand computing. In the same way you would log on to your favorite Web site, you can securely connect to Salesforce and manage detailed information about your sales, service, and marketing activities. Built on a world-class infrastructure and delivered on the Internet, the components of salesforce.com work together seamlessly to deliver the core value of on-demand - the ability to manage and share information easily.
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Q. I'm a sales manager. How can I benefit from using Salesforce?

A. Salesforce is beneficial for everyone from individual salespeople to sales managers and top executives. Managers need visibility into the activities of their reps and insight into where they stand with their pipelines. Salesforce provides powerful opportunity management, forecasting, reporting, and customization capabilities, so sales managers can be confident their teams are producing at their full capacity. Salesforce makes it easy to train new employees and make existing employees more productive with easy access to sales best practices. The powerful, real-time reporting and dashboard tools of Salesforce Analytics make it easy to keep executive management up to speed without having to manually aggregate data from across the organization.
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Q. I am an individual salesperson. Can just one person use Salesforce?

A. One person can use Salesforce; however, the solution was designed from the ground up to empower teams to easily share information with colleagues. Consolidating your customer and sales information into a single, centrally available system gives everyone a complete view of your customers, improving everyone's productivity and increasing customer satisfaction.
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Q. I work in a team-selling environment. Can my entire team use Salesforce?

A. A key benefit of Salesforce is its ability to share data real-time and enable all team members to leverage a common set of information in one easily accessible location. As the owner of a given account (e.g., Acme Corp.), you have the power to grant fellow team members full access to ensure everyone can add data, and view each others' public notes, upcoming activities, and opportunities related to Acme Corp, as appropriate.
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Q. My organization uses resellers to sell our products. Can they access Salesforce, too?

A. Salesforce.com's partner portal toolkit makes it easy for you to create a portal or integrate Salesforce functionality into an existing Web site to facilitate the exchange of sales and marketing information with indirect sales channels.
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Q. I'm a customer support manager. How can I benefit from using Salesforce for service and Support?

A. With the multichannel capabilities of Salesforce, support managers can successfully deliver a high level of service while keeping costs low. Salesforce provides:

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Q. I am a marketing manager. How can I benefit from using Salesforce?

A. With Salesforce Marketing, you can manage multichannel campaigns and provide up-to-date messaging to sales. With powerful contact management and campaign management capabilities, you'll maximize the efficiency of your entire online and offline marketing mix. Use Salesforce to manage leads, convert them to opportunities, ensure data quality, and analyze and report campaign results. Make the latest versions of critical collateral available quickly to your channel with the document management capabilities of Salesforce. Use asset management to learn which products your customers already own and to target cross-sell campaigns more effectively. Generate, manage, and report on leads and sales within a closed-loop system that integrates sales and marketing. Report on campaign results with sophisticated real-time analytics. Enable business users to quickly create their own reports and dashboards to provide business insight. With packaged and customizable reports, charts, and graphs, users have a real-time view of the business.
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Q. What platforms do I need to have in order to run Salesforce?

A.Salesforce.com is committed to freeing companies from traditional CRM software and its hidden costs, high failure rates, unacceptable risks, and protracted implementations. All while providing a comprehensive, flexible CRM solution that meets the needs of businesses of all sizes, from the world's largest enterprises to small and mid-sized companies everywhere. As an on-demand service, there is no software or hardware to buy, install, maintain, or upgrade with salesforce.com. This equates to savings of as much as 90% compared to similar client/server solutions, as you can see in the TCO comparison chart below. Salesforce.com's subscription pricing includes everything you need, so that unlike CRM software, you won't be surprised later by hidden people and technology costs that can quickly add up to as much as ten times the original licensing fees.
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Enterprise Edition Questions

Q. What is Salesforce Enterprise Edition?

A. Designed for larger or more complex businesses, Enterprise Edition combines the power and flexibility of a custom-built enterprise software solution with the immediacy and value of on-demand CRM — deploying rapidly across multiple departments and divisions, seamlessly integrating with other corporate systems, and encompassing your most complex customer operations. Enterprise Edition allows you to easily simplify and standardize your most complex customer operations through a single, online solution that can be rapidly deployed across multiple departments and divisions. With support for multiple divisions and processes, workflow automation, product line forecasting, revenue allocation, and much more, Enterprise Edition is designed to flexibly support all the complexities that are the realities of many large companies. The Force.com platform — included in Enterprise Edition — empowers even non-programmers to customize Salesforce by creating custom tabs, renaming existing tabs, and more. And IT teams can use industry-standard tools to easily customize and extend Salesforce or even to build and deliver new applications with all the benefits of the on-demand model. And with the Force.com API, you can integrate Enterprise Edition with your existing third-party or homegrown applications.
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Q. What large companies have you already sold?

A. Some of our larger customers include Advanced Micro Devices (AMD), America Online (AOL), Avis/Budget Rent A Car (Cendant Rental Car Group), Corporate Express, Dow Jones Newswires, and SunTrust.
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Q. What is the difference between Salesforce Enterprise Edition and Salesforce Professional Edition?

A. Designed for larger or more complex businesses, Enterprise Edition provides the extensibility that the world's largest organizations demand — deploying rapidly across multiple departments and divisions, seamlessly integrating with other corporate systems, and encompassing the most complex customer operations. Advanced customization and administration capabilities meet the needs of companies with complex customer-facing organizations with multiple sales groups, team selling environments, thousands of users, and/or international divisions. Enterprise Edition customers can use the Salesforce API to link Salesforce with ERP, HR, data warehouse, and other business-critical applications.
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Q. Which product is appropriate for my company?

A. It depends on your company's requirements. If you are looking for a turnkey CRM solution and don't require tight integration with existing applications or advanced customization, then Salesforce Professional Edition may meet your needs. Visit our "How to Buy" page for more details on each of our editions and a comparison chart.
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Q. Can I upgrade from Salesforce Professional Edition to Salesforce Enterprise Edition?

A. Yes.  Professional Edition customers can easily migrate all of their existing data and settings to the Enterprise Edition with no effort on their part and minimal work on salesforce.com's part. Customers may want to work with salesforce.com's Successforce team or with one of our partners for the business implementation work needed to take advantage of the robust customization, integration, and administration capabilities included in Enterprise Edition.
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Q. How do I upgrade from Salesforce Professional Edition to Salesforce Enterprise Edition?

A. Contact your account executive to complete the necessary agreement, including an annual subscription agreement. Once salesforce.com is notified of the change, we can upgrade your account as quickly as within 24 hours.
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Q. Can I migrate from Salesforce Enterprise Edition to Salesforce Professional Edition?

A. No. Because Enterprise Edition includes significantly more advanced functionality and database settings, such as sharing privileges, multiple user interface configurations, user profiles, and more, there is no way to migrate an Enterprise Edition customer back to Professional Edition.
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Group Edition Questions

Q. What is Salesforce Group Edition?

A. Group Edition is the best way for small teams to easily collaborate and manage customer relationships more effectively. All users can share important customer data, making it the perfect solution for teams that need basic sales force automation, account management, and reporting features. Rather than trying to manipulate spreadsheets and email tools to perform as a haphazard CRM system, Group Edition allows you to more effectively manage critical customer relationships with real CRM tools including account, contact, and opportunity management, reporting functionality, and activity and calendar management. This provides management visibility, eliminates many manual processes, keeps all team members up to date on customer interactions, and makes teams more productive. Group Edition promises the same easy and rapid deployment, low total cost of ownership, and fast return on investment that other salesforce.com editions provide. And with the ability to seamlessly upgrade to Professional Edition or Enterprise Edition as your business grows, Group Edition is the perfect on-ramp to full CRM solutions.
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Q. What is the difference between Salesforce Group Edition and Salesforce Professional Edition?

A. Group Edition is an excellent choice for small teams (of five or fewer) to easily collaborate and manage customer relationships more effectively, while Professional Edition offers companies of all sizes a comprehensive CRM suite that business users can customize to manage every aspect of the customer lifecycle. If you are primarily seeking to organize the customer information in your contact managers into a single shared system for a small team, then Group Edition may be right for you. If you require robust sales force automation, marketing automation, and/or customer support, then Professional Edition may be a more appropriate solution for you. Visit our "How to Buy" page for more details on each of our editions and a comparison chart.
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Q. What is the difference between Salesforce Group Edition and ACT! or Outlook?

A. Unlike stand-alone contact managers like ACT! that isolate customer information on individual desktops, Group Edition provides a common, shared system for customer information. Everyone can view, update, and share information, activities, and events in real time from any Internet-connected computer. View an entire customer history with a single click, and stay on top of all your customer relationships. Outlook only manages calendar, contacts, and activities, not all customer information. Outlook also requires a server for sharing. Group Edition provides broader functionality without requiring you to install any hardware or software on site. Group Edition also can be upgraded seamlessly to Professional or Enterprise Edition, providing a solution that will grow with your business.
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Q. Is my data completely secure?

A. Yes. Our state-of-the-art security technology ensures that your data is completely safe, which is why more than 32,300 customers, including some of the world's largest companies, have trusted us with their customer information. For more detailed information, visit the Web page highlighting some of the features of our world-class security.
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Q. Exactly what features are available in Salesforce Group Edition?

A. Group Edition provides shared account, contact, and opportunity management, reporting functionality, and activity and calendar management. For more detailed information about specific features available in Group Edition, please refer to our edition comparison chart.
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Q. Can Salesforce Group Edition work with my Outlook or Palm?

A. Yes. Group Edition can seamlessly work with your existing Outlook or Palm contact manager, calendar, and task list and you can use the provided Intellisync functionality to update information back and forth between Outlook/Palm and Salesforce.
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Q. What is the price of Salesforce Group Edition?

A. Group Edition currently is promotionally priced at $1,200 per year for five users. This price includes not just the user licenses but also the underlying Force.com platform, the application and database servers, database licenses, highly scalable hosting architecture, high data security, front-line support and training, redundant systems, high-speed access, remote backup systems, etc.

Group Edition is bundled with free standard support (value of $1,000), which includes unlimited cases. Cases can be submitted by Web, email, or phone. Premier Support packages are available for an extra fee.
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Q. Can I purchase Salesforce Group Edition on a month-to-month basis?

A. No. Group Edition is available only as an annual, five-user subscription at a price that is still comparable to that of contact managers.
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Q. What happens if I outgrow Salesforce Group Edition?

A. If you find that you need more CRM features or customization capabilities than are available in Group Edition, you may upgrade to Professional or Enterprise Editions at any time. Just contact your account executive, and we can upgrade you in one business day.
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Q. Can I switch between trials?

A. Salesforce.com currently has separate trials for Group Edition and Professional/Enterprise Editions. You may upgrade your trial to Professional/Enterprise Edition by contacting salesforce.com. However, once a customer has been upgraded to Professional or Enterprise Edition, this integrates core data types and features into the application that cannot be separated out. Therefore it is impossible to downgrade from Professional or Enterprise Edition to Group Edition.
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Q. What happens to my data if I decide not to purchase after 30 days?

A. If at any time during your 30-day, risk-free trial, you decide that you are not ready to purchase Group Edition, you may export all of your data into Excel using our reports wizard. We will purge the data out of our system 30 days after your trial expires.
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Q. How do I purchase Salesforce Group Edition?

A. You may sign up for our 30-day, risk-free trial and purchase online from within your trial account. Alternatively, you can call us at 1-800-NO-SOFTWARE.
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Administration Questions

Q. What is the administration included in Salesforce Enterprise Edition?

A. Enterprise Edition's advanced administration tools enable companies to easily manage even the largest and most complex rollouts. Enterprise Edition includes an Administration Console that provides administrators and IT staff with easy-to-use tools for deploying and maintaining thousands of users, while giving much more granular control over individual users' permissions. These straightforward tools make the solution more cost-effective to administer than conventional CRM applications. Among other features, Enterprise Edition allows you to: 1) Tightly control security permissions and functional privileges. 2) Establish a tiered system administrator hierarchy that reflects the company organization and culture. 3) Manage usage through rules governing data access and visibility. 4) Transparently audit all user activities, and 5) Continually monitor resources using advanced utilization tools.
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Q. What is the administration included in Salesforce Professional Edition?

A. Professional Edition includes the key administration and management tools that IT managers and department administrators need to deploy and maintain a turnkey CRM solution across sales, service, and marketing departments. This includes: 1) A comprehensive data-sharing model to support private, read-only, or public sharing. 2) Integrated license management to insure compliance, and 3) Tracking of storage use and training enrollment at a user level.
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How to Get Started Questions

Q. How do I get access to Salesforce?

A. Because Salesforce is an on-demand service delivered over the Internet, there is no hardware or software to buy, install, or maintain. Just point your browser — Microsoft Internet Explorer (version 5.5 or higher) or Netscape Navigator (version 6.0 or higher) — to the login page and enter your username and password.
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Q. Is any training required to learn to use Salesforce?

A. Salesforce is designed to be easy to learn and can be used immediately. Our customers find that using Salesforce is similar to using other Web sites - extremely intuitive and user friendly. If you know how to use the Web, you will know how to use salesforce.com.
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Q. Is there training available if I need it?

A. While training is not required, we offer free training for users and administrators, as well as customized training, for an additional fee. Visit the services section of our Web site to learn more about our Successforce Education offerings. Customer can access free online training classes and tutorials by logging into Salesforce and clicking Help and Training.
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Q. What involvement is required from my company's IT department?

A. Because there is no hardware, software, or network equipment to purchase and the application is accessed through a standard Web browser, your IT department does not need to be involved in implementing or maintaining Salesforce. However, for more sophisticated implementations requiring high levels of customization or integration, the Force.com platform does allow developers to build highly customized, integrated, company-specific CRM systems using the development platforms and languages of their choice. And IT professionals can leverage AppExchange to create modern, standards-based enterprise CRM strategies by integrating Salesforce with existing ERP systems, security systems, email systems, and Web sites.
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Q. How quickly can my company be up and running?

A. With Salesforce, you can be up and running immediately. It typically takes less than 24 hours to set up and customize your Salesforce solution.
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Q. What is the job of the salesforce.com System Administrator?

A. The administrator is responsible for setting up your Salesforce online application, which means adding users, establishing their roles, configuring picklists (drop-down menus), and adding custom fields. This task can frequently be completed in just a few hours, depending on how well established and defined your business processes are. The administrator may also manage the initial process of importing your company's existing account and contact data.
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Q. Can my company configure salesforce.com?

A. Your administrator can configure most aspects of Salesforce to meet the specific requirements of your sales, service, and marketing departments. With the point-and-click Force.com Builder, you can change the choices in every picklist, add custom workflow, rename tabs and add new ones, add custom fields, and much more. All pre-configured reports can be customized and saved for future selection, or you can create new reports and dashboards from scratch to meet your unique requirements. Additionally, each user can change the "tabs" presented in the user interface. For example, a marketing manager may choose only to see the Leads, Forecasts, and Reports tabs, while a sales rep may select Opportunities, Accounts, Contacts, and Forecasts.
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Q. Can I add custom fields in Salesforce?

A. Your administrator can quickly add custom fields to standard or custom tabs. Custom fields can be set up in various formats, such as text, picklist, date, formula, image, or number. Your custom fields can be included on all appropriately related reports and dashboards.
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Q. How does Salesforce handle territory management?

A. With the territory management capabilities in Salesforce, you can easily define, administer, analyze, and change sales territories to match your sales organization, no matter how complex it is or how frequently it evolves. You can define sales territories with multiple hierarchical levels and manage the roll up of information across territories based on role hierarchy and your organization's sharing model. A user's role helps determine the information that user can see and also determines which data is accessible to him or her in forecasts. As you organization evolves, you can easily change territories, override territory assignments, and reassign customers.
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Q. How does Salesforce's enterprise administration and sharing model work?

A. Salesforce's unique and flexible enterprise administration capabilities promote high adoption rates because users see precisely what's relevant to them - with zero data clutter. Administrators can easily tailor processes and layouts to meet the specific needs of departments and work groups. And with Salesforce's secure sharing model - the most advanced in the industry - you can be certain that only authorized users have access to each discrete piece of data.
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Q. Does an individual user have any control over the sharing of records they own?

A. All account owners are empowered to further extend the sharing on an account-by-account basis. If the organization has defaulted to a "Private" model, the "ACME" account owner can choose to increase the visibility for this account to selected groups or to specific individual users. The same holds true for leads, contacts,oOpportunities, and cases.
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Offline Operation Questions

Q. How do I work with Salesforce when I am not connected to the Internet?

A. With Salesforce, you can access your CRM data even when you're on the road. We offer a suite of mobile CRM solutions to meet every need and situation — whether you want to use your laptop or a handheld device while traveling. Offline Edition allows you to carry a Salesforce "briefcase" on your laptop and work offline, via the same easy-to-use Salesforce interface. When reconnected to the Internet, your changes are updated with unprecedented ease. In addition, salesforce.com also offers the ability to synchronize your address book and calendar with Microsoft Outlook or your PDA. And you can save reports in Microsoft Excel for offline viewing and analysis.
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Q. How will my colleagues see my data without me having to synchronize it?

A. With a Public Read-Only or Public Read-Write sharing model, as soon as you save your information, your colleagues will have access to it. No waiting or synchronization is necessary. Salesforce.com manages one central database for your organization. Whenever a user adds or edits a record, this information is automatically captured in the centralized database and available for others to see immediately (as long as the users have sharing privileges to view such data).
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Q. Can I synchronize with my Palm OS device?

A. You can download specific information directly into your PDA utilizing Palm OS software, or you can synchronize directly with Microsoft Outlook and then bring the data into your PDA. Information can be viewed, updated, and then synchronized back with Salesforce.
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Reporting Questions

Q. Do I need a report writer to create and run reports?

A. All Salesforce solutions include Salesforce Analytics, which allows you to use packaged reports — or create custom ones — to instantly analyze and report on your on-demand CRM data. From the reports tab, simply select the report for the data you require. Once a report is displayed you can easily change the views and parameters and re-run it. Customized reports can be named and saved for regular re-use.
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Q. Can I get my report information out of Salesforce?

A. All reports can be exported to Microsoft Excel and other desktop applications by selecting the "Export to Excel" button in the display of every report.
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Q. How do I create custom reports?

A. Advanced functionality is built into the reports to empower you to customize any report. The reports can then be saved in your customized view, and later accessed for future reference.
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Q. Can I create dashboards for an at-a-glance view of critical metrics?

A. Customizable dashboards from Salesforce provide instant access to the real-time data and analysis you need to run your business, including benchmarks and critical metrics from sales, marketing, service, and more. Step-by-step wizards help you pull critical metrics from many departments into a consolidated view. Easy-to-use data visualization tools enable you to identify trends using charts, tables, and other graphics. You can set up multiple, customized dashboards so that everyone gets exactly the information needed depending on their roles and responsibilities.
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Importing Questions

Q. How do I import my existing data into Salesforce?

A. Salesforce.com provides an import wizard to move your data from Microsoft Outlook, ACT!, or any program that can save its data in the CSV (comma separated value) file format such as Palm OS, Microsoft Excel, and Microsoft Access. The import wizard takes you step-by-step through the import process, allowing you to specify how your data will be organized once it is in Salesforce. The administrator and all users in your organization can use the import wizard to move data into Salesforce at anytime.
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Q. How often can my organization import data?

A. The import wizard is built into Salesforce and can be used as often as desired.
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Q. How long does it take to import a file?

A. The import wizard includes four steps. The length of time required depends entirely on the amount of data to be imported, but on average it will take only a few minutes. To expedite the import process we recommend you review the import directions that are provided in the help section of Salesforce (which is accessible after you log in to the application). In addition, we recommend you do your best to match your source file with the default and custom fields available in Salesforce prior to starting the import wizard.
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Q. Does salesforce.com offer services to help me import my data?

A. Salesforce.com's Successforce Consulting team offers implementation services to help you get up and running, including data management services. Our team helps you migrate your data quickly, efficiently, and effectively so you can quickly optimize the value you receive from your Salesforce applications.
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Security and Scalability Questions

Q. How can I be sure my data is secure?

A. Salesforce.com's security infrastructure, policies, and procedures have been extensively tested and evaluated both by third-party security experts and our customers' IT organizations — and among those are some of the world's most security-conscious businesses. We welcome that scrutiny, because we devote significant resources to maintaining a world-class security infrastructure. For more details on the security of the Salesforce application, which is trusted by some of the world's largest companies, visit the Web page highlighting some of the features of our world-class security. From a user perspective, when you log into Salesforce, you will see a small lock icon at the bottom of your browser display, indicating that a secure (SSL) connection has been established to our server. In addition, the URLs used to access your data on salesforce.com are all preceded with https instead of http, which also indicates that a secure connection is being maintained for data access from salesforce.com.
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Q. How can I be assured my data will be kept private?

A. Salesforce.com is committed to keeping your sales data private and secure. To this end, salesforce.com has expressly stated how we will handle your private data. For a greater understanding of the legal obligations salesforce.com adheres to regarding data privacy, please refer to the salesforce.com privacy policy as well as the salesforce.com master subscription agreement.
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Q. Does salesforce.com ever view or use my data?

A. No. As stated in the salesforce.com privacy policy, "Salesforce.com will not review, share, distribute, print, or reference any such Data except as provided in the salesforce.com Master Subscription Agreement, or as may be required by law. Individual records may at times be viewed or accessed only for the purpose of resolving a problem, support issue, or suspected violation of the Master Subscription Agreement, or as may be required by law. Of course, customers are responsible for maintaining the confidentiality and security of their user registration and password."
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Q. What happens when the Salesforce database goes down?

A. Salesforce's uptime numbers and average response times rival those of the best in the business - for both business and consumer sites. We know that your business depends on immediate access to the information you need, and we're devoted to ensuring that it's always available, quickly. Salesforce.com has built redundancy into all its systems in order to minimize any system failures that could be perceived as customer outages. All components of the Salesforce system are proactively monitored and managed so that faults are detected before system outages. Salesforce.com realizes there may occasionally be system outages due to issues beyond our control. Salesforce.com has established numerous escalation procedures to notify the proper personnel in the event of any system outage and remedy any issues as quickly as possible. For more details on our system reliability, visit the Web page highlighting some of the features of our world-class security. Back to Top

Q. Can I house a backup of my salesforce.com data at my own company?

A. With Salesforce's database mirroring capabilities, you can integrate your company's complete set of Salesforce-managed CRM data into an existing data warehouse. Key customer and sales data can be viewed by advanced reporting tools and in the context of other company information. Using our special Web services APIs, data can be mirrored on a near real-time basis, so your local data warehouse is always in sync with your latest Salesforce sales, marketing, and service information. The database mirroring APIs are available as part of the Force.com platform and are compatible with almost all platforms and databases. In addition, you can receive a complete download of all your company data from Salesforce by signing up for our weekly export service. Please contact your salesforce.com account manager for more information.
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Q. How scalable is Salesforce?

A. Even as salesforce.com's subscriber base has grown rapidly, we've made adjustments to ensure that our top-quality performance is never compromised. And that goes for your own growth as well. You can rest assured knowing that salesforce.com has almost limitless scalability and capacity to take on your additional user and data requirements as your company grows. Some of the world's largest organizations are salesforce.com customers. Many of them began with small deployments before adding hundreds or thousands of users as their needs evolved.
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Registration Questions

Q. How do I sign up for Salesforce?

A. Most users will sign up online, right on the salesforce.com Web site. The process is completely safe and secure. Additionally, if you prefer, you can also sign up with us over the phone. Sales and support representatives are available Monday through Friday 6:00 AM to 6:00 PM Pacific Time at 1-800-NO-SOFTWARE.
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