Force.com Platform

A Common Platform for Constant Change

The Force.com is the foundation for meeting the changing needs of customers and the evolving demands of business. The cloud spans every channel, so you can meet customer needs on their terms. And our multitenant infrastructure gives 47,700 customers the speed, flexibility, and scale they need to be successful in an ever-changing world.

Go Global… and Virtual – Multitenancy allows you to turn on agents anywhere in the world… immediately. Find your best mix of home-sourcing, out-sourcing, and in-sourcing, all seamlessly integrated with your Web self-service
Get Moving Quickly – Our customers go live in a matter of weeks and months, even in the most challenging industries, like telecommunications, financial services, and high tech
See Where You’re Going and Change on the Fly – Get the organization-wide visibility you need with dashboards and analytics. Plus, with customization that’s as easy as pointing and clicking, you can easily react to the trends and opportunities you spot.
Instantly Upgrade – Multitenancy means that upgrades happen automatically… and never break your customizations and integrations.
Integrate with Anything – Customer service processes cross multiple organizations and systems. CTI and back-office integration and Force.com AppExchange solutions help you set up a single source for information when and where you need it