Customer Portal

Make Self-Service the Preferred Destination

Salesforce CRM helps you go well beyond mere call deflection. Get in on the conversation, tap into community ideas, and turn customers into evangelists. And because it runs on the same platform as your call center, you can deliver great cross channel service, no matter where your customers start.

Help Customers Serve Themselves – Salesforce CRM provides a personalized experience with easy access to the right answers in the knowledge base. And if an issue needs escalation, your agents have instant access. The results: lower service costs and more satisfied customers
Go Beyond Self-Service – Salesforce CRM delivers the flexibility to build the rich self-service experience your customers are demanding—whether it’s reporting, training, content, or anything else you can think up—all via point-and-click customization.
Tap into Consumer Wisdom – Online, customers have a louder voice than ever before, and Salesforce CRM gives you the opportunity to be a part of that conversation. Provide a forum for customers to discuss challenges, and show them how you’re responding. Harness community innovation to resolve customer issues and influence your company vision.