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Check out the customer service products and features that scale service customers love.
Take the first step with Service Cloud.
Deliver personalized customer service at scale. Bring all of your support needs onto one platform so you can decrease costs while increasing efficiency.
Extend the power of Service Cloud with these related apps and add-ons.
Customer Service AI
Use conversational, predictive, and generative AI to deliver personalized service and reach resolutions faster.
Field Service
Streamline operations, boost profits, and increase happiness for your field team and customers.
Agentforce Contact Center
Drive efficiencies and case resolutions faster with AI, automation, and Omni-Channel support.
Agentforce IT Service
Delight employees and empower IT teams with agentic, data-driven, conversational IT support on one unified platform.
Self-Service
Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.
Digital Channels
Deliver seamless, personalized conversational experiences across channels — at scale.
Asset Service Lifecycle Management
Maximize asset uptime and revenue by bringing customer and asset data together on one unified platform.
Visual Remote Assistant
Improve first-time fix rates with real-time remote service and access to expert assistance.
Customer Service Incident Management
Resolve disruptions faster and deliver great customer experiences with proven workflows.
Service Analytics
Drive operational efficiency and productivity with data and AI-powered insights built directly into your CRM.
CCaaS Integrations
Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM.
Service Cloud for Slack
Empower teams to collaborate and solve cases, incidents, and service requests more efficiently.
Agentforce HR Service
Scale employee support and deliver easy-to-use experiences that employees love.
Feedback Management
Survey employees and customers to surface trends and take action with your CRM data.
Financial Services Cloud for Service
Scale customer service in financial services with automation and AI, and move common interactions to low-cost self-service.
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