“We were able to streamline how our agents interfaced with customers and with Salesforce.com.”
Tom Sumner
Senior Vice President, Yamaha Corp. of America
Salesforce + Yamaha = Like
Watch how Yamaha uses social CRM for successful customer service.

 

Customer Service for the Socially-Connected Business

Go social in your contact center

#listen
“We're evolving from the 'uh‑oh' moment to the 'a‑ha' moment.”

Radian6’s Marcel Lebrun explains how social media amplifies customer concerns and lets your agents respond more effectively.

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Stop, Look and Listen
The art and science of listening and delivering an amazing customer experience through social media.

Radian6 listens to their customers through SCRM.
 

 

 
#engage
SunTrust Bank uses social CRM to improve customer engagement.
“Giving clients a forum to have a conversation with us really broke barriers.”

There are many reasons why social media is fast becoming SunTrust Banks' main avenue for customer engagement.

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Up Close and Personal
Service is more personal when you communicate with your customers on the social channels they use.

 
#transform
“If our customers are on social platforms, our agents need to be too.”

See how Comcast uses the power of social media to pro-actively deliver service and turn customers into brand advocates.

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See how Comcast uses the power of social media to pro-actively deliver service and turn customers into brand advocates.
 
Go social with the Service Cloud

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