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What is an AI Copilot?

Generative AI is laying the foundation for a new kind of app: super intelligent assistants that can do the work of hundreds — or even thousands — of individual applications based on a simple prompt.

Ari Bendersky

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Carlos Lozano, director of product management at Salesforce AI, contributed to this article.

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AI Copilot FAQs

An AI copilot is an AI assistant designed to collaborate with human users, augmenting their capabilities by automating repetitive tasks, providing real-time insights, and assisting with complex operations.

It integrates with existing software and workflows, observing user actions, offering context-aware suggestions, generating content, and executing tasks based on user commands or learned patterns.

Benefits include increased productivity, reduced cognitive load for users, improved accuracy, faster task completion, and enhanced decision-making through AI-powered insights.

AI copilots are widely applicable in coding, content creation, sales, customer service, data analysis, marketing, and design, assisting professionals across various industries.

Interactions are typically collaborative, with the AI providing suggestions, completing parts of tasks, or generating drafts, allowing the human user to review, refine, and provide final approval.

An AI copilot works with a human user, assisting and augmenting their work, whereas a fully autonomous AI agent operates independently to achieve goals without continuous human oversight.

AI copilots learn from user interactions, feedback, and large datasets, continuously adapting and refining their suggestions and automation capabilities to become more effective over time.

Salesforce offers an AI tool previously known as Einstein Copilot, renamed to Agentforce as of January 2025.