Chatbot vs. Conversational AI: Differences and Examples

Chatbot and conversational AI are often used interchangeably. But they’re not the same. Learn how they’re different and how to choose the right one for your business.

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Chatbot vs. conversational Al FAQs

A chatbot is a specific type of computer program for simulating human conversation, often rule-based. Conversational AI is a broader field that uses natural language processing (NLP), machine learning (ML) to help software programs understand, interpret, and respond in conversations.

Chatbots excel at answering predefined questions, following scripts, and performing routine tasks within a limited scope.

Conversational AI systems can understand context, intent, sentiment, handle complex and varied queries, learn over time, and engage in more natural, free-flowing dialogues.

Yes, a chatbot can be an application of Conversational AI if it uses advanced AI techniques like Natural Language Processing (NLP) and machine learning (ML) to understand and respond more intelligently. Not all chatbots are Conversational AI.

Conversational AI provides deeper personalization, improved problem resolution, more natural user experiences, and the ability to handle a wider range of unstructured interactions.

Conversational AI is preferred for complex customer service interactions, sales lead qualification, personalized recommendations, and dynamic information retrieval where nuanced understanding is required.

Conversational AI is powered by technologies such as Natural Language Processing (NLP), Natural Language Understanding (NLU), Natural Language Generation (NLG), and often Large Language Models (LLMs).