Agentforce is the only agentic platform that brings together everything your business needs to deploy AI that works. Grounded in your enterprise context, Agentforce operates within your business rules, engaging customers across every channel. See how it all comes together.
Agentforce turns raw intelligence into real work. A Large Language Model alone is not enough. AI requires many systems to make it accurate, secure, and capable of taking action in your business. Agentforce provides those missing systems so you don’t have to build them to turn raw intelligence into real work.
Connect agents to the full context of your business to act with accuracy and confidence. With rich context and business logic at their core, agents can respond accurately, act reliably, and scale to the most complex enterprise use cases. Combined with Salesforce metadata, every action is informed, explainable, and aligned with your enterprise logic.
Agentforce is built on Salesforce’s secure and compliant foundation, ensuring every agent action is governed, observable, and aligned with enterprise policies. With security and compliance embedded at every layer, from reasoning and retrieval to action, Agentforce delivers accurate, governed outcomes enterprises can trust. Monitor, measure, and optimize every agent’s performance with real-time visibility.
Build, manage, and optimize agents from a unified workspace. Configure reasoning, actions, and integrations all in one place. Deeply control agent logic, orchestration, and reasoning to deploy with confidence, knowing Agentforce is ready to deliver exceptional experiences.
Tailor agents to reflect your unique brand voice across every channel — Slack, web, mobile, and voice — with seamless handoffs and collaboration. Deploy once and scale across channels to offer consistent experiences that feel natural and responsive.
Use a collection of easy-to-digest code examples demonstrating Agentforce Script best practices. Each recipe shows you how to code a specific agent while adhering to best practices.
Take a closer look at how agent building works in our library.
Launch Agentforce with speed, confidence, and ROI you can measure.
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Agentforce empowers businesses with autonomous AI agents that operate independently, adapt to real-time data, and seamlessly collaborate with human teams. Built on a low-code/no-code platform, Agentforce is adaptable to various industries and uses advanced AI capabilities to deliver accurate, efficient, and creative solutions.
Agentforce utilizes Salesforce's robust security infrastructure, including the Einstein Trust Layer. This ensures data privacy and limits access to authorized personnel. Advanced security measures, like data encryption and strict access controls, further safeguard sensitive information.
Salesforce also conducts regular security audits and adheres to industry standards to maintain a high level of security for Agentforce and its users.
No, you don't need to know how to code to use Agentforce. It's designed with a low-code/no-code approach, making it accessible to users with varying technical backgrounds. With its user-friendly interface, you can build and customize AI agents without writing complex code. That gives you the power to quickly deploy agents and use AI to automate tasks and improve efficiency.
There are so many ways you can use Agentforce to streamline operations, boost productivity, and improve customer experiences. Some Agentforce use cases include:
Agentforce for Service and Agentforce are now generally available. Agentforce for Service pricing starts at $2 USD per conversation; standard volume discounts apply.
While copilots and chatbots are valuable tools, Agentforce offers a more advanced level of AI. It empowers agents with greater autonomy, enabling them to handle a wider range of tasks independently. With advanced AI capabilities, Agentforce agents can provide more accurate, efficient, and creative solutions, ultimately delivering greater value to businesses. Learn more about the differences between AI agents vs. chatbots.
Agentforce is deeply integrated with the Headless 360 platform, allowing AI agents to seamlessly access and interact with data across various Salesforce applications. This integration enables agents to use customer data, trigger workflows, and update records, making them a powerful tool within the Salesforce ecosystem.
