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See how companies like Amazon, SaaStr, SharkNinja, Wyndham and more succeed with trusted context from Data 360, a unified command center with Slack, and always-on agents Agentforce — all powered by the Customer 360.
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Amazon uses Slack to stay connected across the organization.
Amazon leverages Slackbot, powered by Amazon Bedrock, to help foster collaboration and improve workflow automation.
SaaStr achieves 72% open rates with Agentforce.
Agentforce taps native Salesforce data to re-engage 1,000+ leads, sending 3,000 emails monthly, and generating the highest response rates across their AI platform.
SharkNinja turns service chats into revenue with Agentforce.
SharkNinja uses Agentforce for a unified service and sales agent, automating routine queries, helping reps troubleshoot faster, and personalizing service chats.
Wyndham cuts onboarding and case handling times by 25%.
Wyndham builds its autonomous guest, franchisee, and technical support experiences on Agentforce, reducing case handling time by 25% across voice, messaging, and SMS.
AT&T manages its 1 million+ daily customer calls with Salesforce.
AT&T is deploying Agentforce to autonomously and securely handle complex, multi-step tasks from order status updates to quoting and lead response.
Ford powers a seamless customer experience with Data 360.
As part of Ford’s digital transformation, Ford is using Data 360 to help create a consistent and seamless customer experience.
Siemens guarantees a 100% response rate to inbound leads.
Siemens deployed a multi-agent system with SDR agents qualifying up to 500 leads per day, driving a 45% qualification rate and saving more than 1,200 hours annually per agent.
Southwest turns 7-minute wait times into resolution in seconds.
After their initial Agentforce success, Southwest is expanding their investment, targeting 20% autonomous resolution and faster, more consistent service.
Bouygues gets answers 75% faster with Agentforce.
Support teams unite their knowledge bases to get answers in just 30 seconds with 95% knowledge accuracy and 4-5 star employee satisfaction ratings.
Lennar schedules 12k appointments annually with Agentforce.
With a single, connected customer view, Lennar’s teams can act faster, make smarter decisions, and deliver a seamless experience from first inquiry to after move-in day.
Live Nation keeps onsite teams focused on delivering the live experience.
Agentforce and Data 360 will help teams forecast future tours, while fan-facing agents will help answer high-volume questions so onsite teams can stay focused.
MrBeast runs on time and on budget with Slack.
Slack saves MrBeast employees 30 to 40 hours a week as the organization’s command center, keeping each production’s 10,000 messages and ~2,000 transactions in one place.
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