Create a limitless workforce with Agentforce for Automotive. Create a digital labor force that works alongside your human workforce 24/7, taking action and providing support to employees and customers. Free your people to be more productive.
Agentforce for Automotive is an agentic AI solution for automotive that brings trusted, pre-built AI agents to every team, so your employees can respond to customer questions in real time, issue proactive service reminders, automate warranty and rebate payouts, and even coordinate inventory across locations to improve OEM, captive, and partner experiences.
Industry expertise on the unique jobs-to-be-done across Automotive businesses.
Unstructured and structured industry data across sources harmonized for right context and used through Automotive models.
Deep industry actions that cater to automotive industry personas surfaced through Automotive Cloud.
Easy integrations with platform and third-party data to connect disparate Automotive vehicle and customer data.
Leverage agentic skills to proactively identify issues, schedule service appointments, and send email summaries with estimates. Reduce navigation time and automate tasks to enhance proactive maintenance efficiency.
Take action faster with an AI summary of the most relevant customer data. Sales or service representatives can gain a complete understanding of the customer in one glance, with the help of an AI agent.
Take action faster with an AI summary of the most relevant customer data. Sales or service representatives can gain a complete understanding of the customer in one glance, with the help of an AI agent.
Better meet customer demand with assisted inventory management search. Sales or service representatives can use natural language to search for vehicles or parts across locations with the help of an AI agent.
Handle any business use case. With Agentforce, you can quickly create any agent from scratch using a wealth of automotive data, processes, and functionality.
AI prebuilt for the automotive industry. Start using AI for the automotive industry fast, without having to build anything from scratch.
Low-code tools for quick customization. Build custom agents with clicks not code and implement swiftly.
Built-in data security. Take advantage of the Einstein Trust Layer for data privacy and security.
Try Automotive Cloud free for 30 days. No credit card. No installations.
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AI agents in automotive are AI software systems that can perform tasks autonomously, such as customer service, diagnostics, and maintenance scheduling. These agents use machine learning to understand and respond to user queries, providing personalized and efficient support. They can operate in various channels, including chat, voice, and email, enhancing the overall customer experience and operational efficiency. AI agents can also play a crucial role in vehicle performance by adjusting settings based on driving patterns and environmental conditions. This leads to improved fuel efficiency and reduced vehicle wear and tear.
Agentic AI in automotive refers to AI systems that autonomously manage and optimize automotive processes. These systems can learn from data, adapt to new conditions, and make decisions without human intervention, leading to advancements in vehicle production, maintenance, and autonomous driving technologies. Agentic AI can also handle complex tasks like predictive maintenance, real-time traffic updates, and personalized driving experiences. It gathers information from user activity and data, constantly enhancing their capabilities and adjusting to individual preferences and requirements.
AI agents offer numerous benefits for the automotive industry, including enhanced vehicle performance, reduced maintenance costs, improved safety features, and optimized manufacturing processes. They enable real-time monitoring and decision-making, which helps in minimizing downtime, improving product quality, and enhancing the overall driving experience. AI agents can be used for automotive service by offering 24/7 support, answering common questions, and scheduling maintenance appointments. This leads to higher customer satisfaction, increased operational efficiency, and cost savings for automotive businesses.
Agentic AI in automotive can be used for various applications, such as real-time vehicle diagnostics, predictive maintenance, and personalized driving recommendations. It identifies vehicle issues, ensures product quality, optimizes inventory, and improves autonomous vehicle safety and efficiency. Agentic AI enhances customer service with quick query responses, appointment management, and tailored advice. AI can optimize fleet management and enhance safety through advanced analytics and real-time monitoring. Agentic AI also makes captive finance more agile, data-driven, and customer-focused, increasing sales, market competition, and profits.
Agentforce for Automotive is a specialized solution that uses AI and machine learning to enhance automotive operations. It integrates with existing systems to provide real-time insights, automate routine tasks, and optimize vehicle manufacturing and maintenance processes. This drives efficiency and innovation in the automotive sector. Agentforce for Automotive helps dealerships and manufacturers deliver exceptional customer experiences and streamline their operations.
Agentforce for Automotive offers several benefits, including increased operational efficiency, reduced downtime, and enhanced decision-making capabilities. It provides real-time data analytics, predictive insights, and automation tools that help automotive manufacturers streamline their processes, improve vehicle quality, and reduce costs. Agentforce for Automotive automates routine tasks, freeing up staff to focus on more complex issues. Its advanced analytics provide valuable insights, helping automotive dealers and OEMs make data-driven decisions and improve overall performance.
Agentforce for Automotive easily integrates with external systems for comprehensive automotive insights.
Where chatbots largely follow rules-based dialogues and are limited to answering predefined questions, AI agents can reason and ground answers in relevant knowledge and content. Agents built with Agentforce for Automotive have a deep understanding of the manufacturing industry, and can use data from across the business or even external systems. They can take action without human intervention and can understand natural human language to assist with nearly anything you can think of.
Agentforce for Automotive can be deployed today for any existing Automotive Cloud customers through Salesforce Foundations. By enabling this in your existing Salesforce orgs, you'll get access to all the pre-built templates and actions available today. If you're not a Automotive Cloud customer, request a free trial and enable Agentforce to see how AI agents can transform how you work.
Every Salesforce customer can get started with Agentforce for free. Salesforce Foundations gives you the ability to have a free tier of every Salesforce cloud you don’t already have access to, including Agentforce. Click here to learn more.
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.
