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AI Agents For Business and Application Development

AI agents are set to become ubiquitous in our daily lives. Here's how they work and how they are transforming business and application development alike.

Christophe Coenraets

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AI Agents FAQs

AI agents are powered by large language models (LLMs) that provide deep language understanding and reasoning capabilities.

LLMs lack access to private data they weren't trained on and have no built-in ability to take action.

Agentforce provides a platform where agents can access private data and execute actions through "actions" and "topics."

Agentforce Agents are trusted, powerful, and grounded in unified data, using the Einstein Trust Layer for data security and compliance.

Examples include Agentforce Service Agent, which handles customer service issues, and Agentforce SDR Agent, which engages with inbound leads.

Businesses can use low-code tools like Agent Builder to configure agents and select available actions.