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Public Sector Solutions
Public Sector Solutions is a secure platform to rapidly deploy mission-specific AI agents and apps that help public sector teams do more with limited resources.
See the innovation driving public sector missions
Agentforce IT service for public sector
Deploy secure AI agents that resolve IT tickets, answer employee questions, and manage incidents 24/7 helping IT teams focus on mission-critical work.
Simplify HR operations with Public Sector Solutions.
Discover how to attract top talent, make onboarding easier, and empower employees with agents and unified information hub.
Field operations and asset management
Field operations and asset management helps public sector agencies deploy AI agents that optimize schedules, coordinate field and office teams, and manage assets in real time, reducing errors, driving consistent task execution, and operating within compliance guardrails.
What can you do with Public Sector Solutions?
With a library of autonomous agent templates, composable applications, and pre-built workflows, public sector organizations can scale mission-critical services across case management, licensing and permitting, grantmaking, social programs, emergency response, and more to deliver on successful mission outcomes.
Deploy faster with agents and apps built for mission outcomes
Transform government benefit programs. Cut costs with automation and help constituents get the right information faster with guided digital processes.
Get funding to grantees faster. Guide grantees from start to finish with digital self-service and quickly launch new programs with pre-built templates.
Digitize and speed up license, permit, and inspection. Improve customer experience with self-service portals and reduce paperwork with digital forms.
Navigate complex investigations. Enhance accuracy, reduce resolution time, and make evidence-driven decisions with guided flows and secure collaboration.
Unlock government digital service delivery
Improve efficiency by routing cases based on staff capacity and case type. Unlock data and track program impact with real-time insights.
Connect to constituents in a whole new way. Anticipate constituent needs and deliver timely, relevant service with a unified view of relevant data.
Help constituents find answers to their questions by setting up a self-service site. For more complex questions or issues, constituents can submit a case with a quick web form.
Reduce paperwork by making even the most complex forms digital with little or no code. Create guided experiences with forms that react and adjust as information is input.
Activate AI agents to expand government capacity
Review resumes faster by automatically helping ensure application completeness and assessing skills and education. Give summaries to your recruiters and managers to help them assess candidates rapidly. Guide aspiring candidates through the application process with AI-powered job recommendations.
Empower agencies with AI-enabled complaints processing. Quickly assess complaints, gather relevant information, create an investigation, and resolve issues more efficiently through natural language queries. Allow public to create cases through conversations in natural language without need of any policy or jurisdiction knowledge.
Improve compliance through automated flows. Receive recommendations on code violations, manage enforcement actions and automate regulatory fee calculations to accelerate enforcement.
Enable constituents to find applicable benefits, check pre-screening eligibility, and gather required information upfront using AI. This helps speed up the application process, reduce errors, and lessen the burden on agency employees.
Extend the power of Public Sector Solutions with the following Salesforce products:
MuleSoft for public sector
Connect any data, system, or AI model securely and automate tasks and processes wherever they run.
Slack for Public Sector
Slack is a secure space to connect your team, tools and data with the contractors, nonprofits and government agencies you work with every day.
Tableau for public sector
Improve outcomes and public trust with data-driven decisions.
Omnistudio
Build guided, hyper personalized digital experiences with low code.
Public Sector Solutions Pricing
Find the right Public Sector Solutions edition for your mission needs.
Public Sector Service Core
Out-of-the-box case management and applications for public sector organizations.
$
275
USD/User/Month
(Billed annually)
- Out-of-the-box, Configurable Apps
- Digital Service Delivery Tools
- Low-Code/No-Code Automation and AI
Public Sector Foundation Advanced - Field Service Enterprise Edition
Out-of-the-box case management and scheduling capabilities for government.
$
350
USD/User/Month
((Billed Annually))
- Out-of-the-box, Configurable Government Apps
- Digital Service Delivery Tools
- Field Operations & Asset Management
Public Sector Service Advanced
Unlimited case management power for public sector organizations.
$
500
USD/User/Month
(Billed annually)
- Includes All Enterprise Edition Capabilities
- Up to 200 Custom Objects
- Unlimited Custom Apps
Public Sector Foundation Advanced - Field Service Unlimited Edition
Unlimited case management power for government
$
600
USD/User/Month
(Billed annually)
- Includes all "Public Sector Foundation - Advanced" Capabillities and Field Operations and Asset Management
- Up to 200 Custom Objects
- Up to 120 MB Data Storage
Public Sector Service Max
Unlimited Edition, Supercharged with Agentic AI, Data Cloud, Slack and more.
$
700
USD/User/Month
(Billed annually)
- Includes All Unlimited Edition Capabilities and Flex credits
- Connect Salesforce and External Data with Data Cloud
- Runs on Commercial infrastructure
Requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Hit the ground running with public sector resources
Demo
Benefit Management
See how to transform experience and efficiency of government benefit programs
Demo
Grants Management
See how to get the right funding to the right grantees faster, with automation.
Demo
License and Permit Management
See how to accelerate intake through approvals with a digital-first approach.
Blog
3 Ways Better Technology Can Transform Government
Learn how public sector entities can deliver the same level of service that people expect from big brands.
Ready to take the next step towards the future of AI in public sector?
Start your trial.
Try Public Sector Solutions for 30 days with sample data. No credit card, no installations.
Talk to an expert.
We would love to connect with you. Tell us a bit more so the right person can reach out to discuss your needs.
Public Sector Solutions FAQ
Public Sector Solutions is a secure platform to rapidly deploy mission-specific AI agents and apps that help public sector teams do more with limited resources. With a library of autonomous agent templates, composable applications, and pre-built workflows, public sector organizations can scale mission-critical services across case management, licensing and permitting, grantmaking, social programs, emergency response, and more.
All of this is orchestrated securely on Salesforce’s trusted platform.
Yes. Customers have the flexibility to buy industry products alongside other Salesforce products, like Sales Cloud or Service Cloud. Talk to your sales rep about what products are right for your organization.
Salesforce products integrate with many outside applications and systems out-of-the-box. For systems that don’t have built-in integration, you can use MuleSoft, Informatica, work with integration partners, or use apps on AgentExchange. Talk to a solution expert to get an idea of what integration solution will work best for you.
We offer several advisory, adoption, and support plans. To learn more, visit Salesforce Customer Success.
{product.agentforce}} includes built-in analytics and observability tools through Agentforce Studio, giving agencies real-time visibility into how their agents are performing. Out-of-the-box dashboards, powered by Tableau Next, track key metrics like total interactions, session volume, resolution rates, escalation-to-human frequency, response quality scores, and topic trends.
Agencies can also use the Optimization tab to review conversation quality at the session and interaction level including trust metrics, RAG accuracy, and custom scorers making it easy to identify what's working, flag gaps, and continuously improve agent behavior over time.
Yes. Agentforce works with Service Cloud's Omni-Channel routing engine to do more than just queue management. Agentforce reads the actual content of an incoming request such as, the description, channel, sentiment, and context and applies classifications like topic, urgency, and complexity. Those signals then feed Omni-Channel's routing logic, which matches the work item to the most appropriate resource based on agent skills, availability, and capacity.
For public sector specifically, this means agencies can configure agents to handle routine constituent requests autonomously like status checks, FAQ responses, or form guidance while intelligently escalating complex or time-sensitive cases to the right human worker, with full context already captured. Salesforce If service levels are at risk or priorities shift, the system can reallocate resources or adjust routing logic dynamically without manual intervention.
Salesforce has many license types, add-ons, and additional products. For an overview, head over to the detailed pricing page. For more assistance, call us at 1-844-807-8829 to discuss exactly what kind of products you’re looking to add and how we can help.
Salesforce has all kinds of add-ons, apps, and additional products to help you stay ahead. Call us at 1-844-807-8829 to discuss exactly what kind of products you’re looking to add and how we can help.
We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-844-807-8829 to discuss options.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-844-807-8829 to see what works for your business.
See the pricing page for more a detailed breakdown.
