Supercharge your B2B and B2C communications experiences with humans and agents working together. Generate quotes and product configurations in real time, solve telecom service issues quickly, fulfill orders seamlessly, and personalize every touchpoint with Agentforce.
*FY26 Customer Success Metrics
With Communications Cloud you can efficiently grow your revenue with autonomous upselling and optimized seller support.
Explore the latest release, featuring new Agentforce capabilities that help automate billing resolution and sales quoting. Plus, discover major updates to our TM Forum APIs and sales tools.
Hear how industry leaders use Salesforce to transform their customer, partner, and employee experiences.
Check out how these purpose-built solutions for the communications industry can help your business.
Grow your revenue streams faster with Agentforce. Streamline quoting, automate manual sales tasks, mature leads, and empower sellers to close deals faster — all powered by the #1 AI CRM for communications.
Make your service rep's job easier when you bring billing, telecom BSS, OSS, and CRM data into one, connected place. Agentforce resolves customer inquries directly and guides service reps on how to resolve more complex cases with knowledge and answers — all built into the service console.
Achieve fiber build ROI faster by understanding where to build, attracting new subscribers, and onboarding them seamlessly. Personalize every customer experience with the power of integrated data activated with AI on our deeply unified platform.
Make buying or selling service to another service provider easy. Create and manage your product portfolio and simplify your inter-carrier wholesale transactions using industry-standard APIs on the world’s #1 AI CRM for communications.
Reduce order fall out when you unifiy your data on Salesforce and activate it with Agentforce — saving time and lowering operational costs.
Grow customer lifetime value when you unify your customer data and create highly personalized marketing journeys with Salesforce and Agentforce.
Transform and simplify the mission critical “middle office” with Communications Cloud. It is purpose-built for communications service providers, and includes Agentforce, applications, a data model, and integrations -- all for the communications industry. Best of all, it's built on the power of Salesforce CRM.
Trusted advisors with unmatched Salesforce experience and expertise, by your side.
Accelerate revenue growth with thousands of prebuilt and consultant offerings on AppExchange. Check them out today.
Try Communications Cloud free for 30 days. No credit card, no installations.
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Ready to transform your communications business?
Salesforce for Communications is the #1 AI CRM packaged, configured, and purpose-built for the Communications industry. Anchored in the Agentforce 360 Platform, Communications companies can integrate and access to shared customer data, built-in predictive and generative AI, and communication specific process automation - which helps customers lower costs, increase productivity, and drive efficient growth.
Salesforce for Communications offers a complete suite of solutions for every step of your customer lifecycle - across marketing, sales, order delivery, and service. Every solution has AI and automation built in. Cutomers reap ROI faster and improve customer experiencies.
To start, think about your main challenges and business goals. Then get to know our Communications solutions listed on this page. This will help guide you to the right solution and how Salesforce can help. Then, sign up for our free trial org to get a taste of how Communications Cloud can help your business.
Telecom BSS, or business support system, is a suite of software applications used by telecommunications companies to manage customer-facing operations. It handles processes like billing, customer relationship management, and order management. The primary goal of telecom BSS is to streamline business operations and enhance the overall customer experience.
In the world of telecom, customer relationship management (CRM) is all about using the latest strategies, technologies, and practices to manage interactions throughout the customer lifecycle. This includes activities like sales, marketing, and customer service. When done right, CRM in telecom improves customer satisfaction, simplifies operations, and drives business growth.
