Accelerate Agentic Communications Sales
Supercharge your B2B sales teams' efficiency as you boost upsell and cross-sell rates, automate complex quoting processes and offload manual tasks with Agentforce and a modular, digital BSS.
Brands that are increasing sales with the world’s #1 Telecom CRM.
Close big deals faster with our telecommunication sales software.
Grow revenue when you sell smarter with the communications industry's leading cloud BSS. Scale your workforce with Agentforce, nurture inbound leads 24/7, coach every rep on every opportunity, and automate quoting.
Accelerate sales and improve cross-sell.
Sales Cloud
Speed the time to close with guided selling and AI-powered deal insights. Predict future sales with visibility into pipeline and forecasts. Scale easily with automated sales processes and workflows — all built on the #1 trusted AI CRM for sales.
Never miss an inbound lead. Route inbound leads to Agentforce and use CRM and external data to both craft personlized messages at scale and respond to questions. Then seemlessly transition leads to sales teams by automating meeting scheduling.
Sell faster together by bringing your people, Sales Cloud data, Agentforce, and process automation into one unified experience with Slack enhanced with Tableau Next. Improve team visibility with Salesforce channels, and get real-time alerts, automated deal support, and easy CRM updates on any device.
Improve deal outcomes with ptich practices and feedback based on account, product, industry, and opportunity data. Apply the same standards to every role-play and pitch practice for objective, consistant feedback to make every seller more impactful.
Simplify new product introduction for product managers.
Communications Cloud
Design, test, launch, decompose, orchestrate, and manage products and offers from an enterprise-grade product catalog built for both commercal and technical products. Increase operational efficiency by integrating with third-party product catalogs, BSS, and OSS. Simplify catalog entity versioning and lifecycle management.
Manage all aspects of your catalog offerings without going to multiple systems. Quickly define product definitions, pricing, and structure while you increase productivity for product marketing and admin teams. Seamlessly align both commercial and technical products and easily define foundational metadata components used to create product templates and offers—all without writing a single line of code. Product Designer is your go-to Enterprise Product Catalog application for managing all aspects of your catalog offerings shared across Configure-Price-Quote (CPQ), Contract Lifecycle Management, and Order Management systems.
Go to market swiftly with a configurable pricing engine. Invoke this engine at any part of your business process and use available pre-built pricing structure frameworks. Systematically adjust and manage pricing sequences. Allow for full control and visibility into the calculation process and needed adjustments.
Streamline quoting and contracting for sales teams.
Communications Cloud
Take the worry out of pricing and quoting with the industry-leading CPQ engine that supports attribute-based pricing and highly complex contracts. Advanced order-capture and guided selling capabilities offer best-fit products and services to customers across different businesses. Eligibility, qualification, and availability rules, and context-sensitive pricing will ensure that products are correctly configured, compatible, and delivered at the right price for each customer.
Support large scale enterprise quoting and selling experiences via bulk and batch uploading into Agentforce Revenue Management for Communications. Reduce operational efforts with user interface (UI) components, communication-industry-specific data models, business processes, product models, and application logic that support large-transaction enterprise quotes. Decrease quote and order handle time with rapid attribute configuration.
Efficiently manage sales contracts and maintain the entire lifecycle of contracts associated with opportunities, orders, quotes, or other Salesforce custom objects. Contract creation is integrated within the sales process, which means contracts are carried forward through the different stages of a sale from opportunity to quote to order. You can also create standalone contracts that are not part of any sales process. For example, you can create non-transactional contracts such as NDAs or partner agreements.
Agentforce for Communications, with pre-built quoting and ordering skills, empowers sales teams to generate accurate quotes and process complex orders rapidly — automating tasks, streamlining workflows, and freeing up reps to focus on building relationships and closing deals.
Accelerate communications sales with these products from across the Agentforce 360 for Communications.
Sales Cloud
Empower sales teams with data from any source and trusted AI for sellers, employees, and partners.
Communications Cloud
Run your communications business smarter, faster, and more efficiently with Communications Cloud.
Slack
Slack brings conversations, collaboration, and automation together with the #1 AI, at the workplace.
MuleSoft
MuleSoft’s unified platform provides you with connected experiences, products, and services.
Data 360
Empower teams to engage customers at every touchpoint with relevant insights and contextual data.
Omnistudio
Build guided, hyper personalized digital experiences with low code.
Build the perfect telecom solution with our help.
Get in touch today and our experts will guide you through the process, step by step:
- Choose the right Communications Cloud edition
- Add products/features needed, if not already included
- Customize the final results with apps, service, support
With Salesforce, our team is happier and more productive, customers are more satisfied, and we’re smashing our targets. I’m excited to see what comes next.
Arkaitz Jauregui CremersVP, Customer Operations, KPN
Get the most out of telecommunications sales software with thousands of partner apps and experts.
Learn new skills with free, guided learning on Trailhead.
Hit the ground running with telecom CRM tips, tricks, and best practices.
Ready to take the next step with the world's #1 AI CRM for communications?
Start your trial.
Try Communications Cloud free for 30 days. No credit card, no installations.
Watch a demo.
Learn how Communications Cloud powers customers' success.
Talk to an expert.
Ready to transform your communications business?
Get answers to common questions here.
Telecommunications sales software is designed to streamline the sales cycle, making sellers more effective and creating more revenue opportunities. Enterprise Sales Management (ESM) is a flexible sales platform that supports configuring products and bundles, pricing rules, quoting and fulfillment.
Telecommunications sales software will help you grow your revenue faster. Easily launch new products, bundles and more while improving 5G monetization. With configurable product and pricing rules, make it easy for sellers to quote across product lines, and ensure every order is fulfilled correctly.
Salesforce Communications Cloud is a cloud-based BSS suite inclusive of a communications-industry specific product catalog, configure-price-quote (CPQ) tools, and purpose-built applications for consumer and business use cases. Communications Cloud also offers optional modules for contract lifecycle management, order management, systems integration, analytics, and self-service.
