Resources

Content to help you build, evaluate, and govern responsible AI, whether you're developing with Salesforce or building your own systems.

Report

Trusted AI Impact Report

Comprehensive documentation of our governance, testing methodologies, case studies, and areas for improvement. Our annual transparency commitment.

Featured resources

Start here for the most important perspectives on trusted, agentic AI.

Agent Astro floating in a blue sky for the Trusted AI and Agents Impact Report.

Eyebrow

Trusted AI and Agents Impact Report

Paula Goldman on How Salesforce Shapes Ethical AI Standards in the Agent Era

Artificial Intelligence

Responsible Agentic AI Guidelines

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Trailhead Module

Trusted Agentic AI (Trailhead Module)

Astro showcasing a day empowered by AI agents.

Agents in Action

A Day Empowered by Agents

Three colleagues in conversation about the human-AI partnership.

Agents

Agentic AI and the Human Partnership

Paula Goldman on AI literacy for human-agent collaboration.

Future of Work

AI Literacy for Human–Agent Collaboration

Man working at a laptop near a window designing AI trust patterns.

Artificial Intelligence

AI Trust Patterns: Designing for Safe and Reliable AI

I want to:

Understand trusted AI

Researcher at a laptop with performance metrics for autonomous AI research at Salesforce.

Artificial Intelligence

Autonomous AI Research at Salesforce

Salesforce mascot Astro dressed as a robot, flying with arms outstretched.

Artificial Intelligence

What Are AI Agents? A Guide to Agentic AI

3D illustration of a bar chart with an upward trending arrow and pie charts, representing data analytics.

Report

2nd Annual Trusted AI & Agents Impact Report

Screenshots displaying different AI Agent interactions."

Agentic Enterprise

Do AI Agents Have Free Will? Understanding Autonomy in AI

Three people on a couch with a laptop and Agent Astro discussing human and AI collaboration.

Agents

A Blueprint for Human + AI Collaboration

Woman studying data alongside author headshots for Salesforce Generative AI Guidelines.

Artificial Intelligence

Generative AI Guidelines

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Artificial Intelligence

The History of AI at Salesforce

Professionals silhouetted against windows

Artificial Intelligence

Applying AI Ethics Research in Practice

Paula Goldman on How Salesforce Shapes Ethical AI Standards in the Agent Era

Artificial Intelligence

Responsible Agentic AI Guidelines

Three colleagues in conversation about the human-AI partnership.

Agents

Agentic AI and the Human Partnership

Einstein Trust Layer flow diagram showing CRM data, AI model, and trust guardrails.

Artificial Intelligence

Advancing Tech Ethics at Salesforce

Two Salesforce employees discuss the Trusted AI Impact Report.

Artificial Intelligence

1st Annual Trusted AI & Agents Impact Report

Hands on a laptop with Agentforce conversation bubbles showing human-agent interaction.

Artificial Intelligence

Autonomous AI Agents Are Coming: Why Trust and Training Hold the Keys to Their Success

Evaluate trusted AI

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Customer Experience

Red Teaming XGen Text Generation Model for Safety

Close-up of a colorful circuit board for how leading practitioners implement responsible AI.

Artificial Intelligence

Responsible AI Matters: How Leading Practitioners Are Implementing It

Abstract 3D illustration of interconnected glowing blue and teal cubes representing AI technology.

Trusted AI

The First Simulation Card

3D charts with upward arrow and star for the automated red teaming framework.

Trusted AI

Automated Framework for Red Teaming AI

Warning triangle icon

Artificial Intelligence

AI Red Teaming: Testing for Trust

Green 3D building blocks with gold star for reproducible red teaming infrastructure.

Artificial Intelligence

How Salesforce Builds Reproducible Red Teaming Infrastructure

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Digital Transformation

AI Safety Culture at Salesforce

Agent Astro on purple background for Agentforce trust training.

Agents

Agentforce Trust Training

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Agentic Enterprise

Ethical Hacking Practices Build Trust

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Artificial Intelligence

Trusted NLG Research

Panel discussion at a conference for Salesforce AI Research on trusted AI.

Trusted AI

Salesforce AI Research: Trusted AI

Build trusted AI

Man working at a laptop near a window designing AI trust patterns.

Artificial Intelligence

AI Trust Patterns: Designing for Safe and Reliable AI

Agent Astro flying with sunglasses for five ways to build trustworthy AI agents.

Artificial Intelligence

5 Ways to Build Trustworthy AI Agents

A blind man uses assistive technology on his phone to access content."

Customer Experience

Global Accessibility Awareness Day: Building Accessible AI

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Artificial Intelligence

Salesforce AI in Breast Cancer Detection

Trailhead badge with a 3D mountain trail scene featuring trees, clouds, a winding path, and stars.

Trailhead Module

Trusted Agentic AI (Trailhead Module)

2026 Predictions

Agentic Enterprise

Future of Salesforce: Humans + AI Working Together

Salesforce interface screenshot for developing ethical AI at Salesforce.

Artificial Intelligence

Developing Ethical AI at Salesforce

Woman with curly hair smiling at her computer learning about designing human and AI collaboration.

Artificial Intelligence

Human at the Helm: Designing Human + AI Collaboration

Astro showcasing a day empowered by AI agents.

Agents in Action

A Day Empowered by Agents

Human and robot hands fist-bumping with stars

Artificial Intelligence

Meet Salesforce’s Trusted AI Principles

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Artificial Intelligence

6 Lessons Learned Creating the Role of AI Ethicist

Astro on pink background for the Ethical AI Maturity Model.

AI Ethics

Ethical AI Maturity Model (Salesforce AI Research)

An illustration of an AI assistant chat interface, a stock image of a keyboard and the Salesforce character Astro.

Design

Designing AI Interfaces for Accessibility

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Technology Ethics

How We’re Bringing Inclusive Language to Our Products

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Salesforce Developers Blog

Automated Accessibility Testing with Sa11y

Gender Identity Picklist Values table with Astro.

Equality

Gender Identity and Pronouns in Data Fields

Team in a meeting room

Agentic Enterprise

Salesforce Professional Services Generative AI Support

Govern trusted AI

Green checkmark on a document with sparkle stars for creating an internal AI use policy.

Trusted AI

How to Create an Internal AI Use Policy

3D compass on light blue background for a guide to the EU AI Act.

Artificial Intelligence

A Guide to the EU AI Act

Magnifying glass with eye icon on dark blue background for model cards and AI transparency.

Artificial Intelligence

Model Cards for AI Transparency

Woman at a laptop with Agent Astro.

Public Policy

AI Agents are a Door to Economic Growth; Policy Makers Hold the Key

Man reviewing a laptop with Einstein character for the AI Acceptable Use Policy.

Artificial Intelligence

AI Acceptable Use Policy

Woman at a laptop showing a dashboard for navigating agentic AI's future.

Public Policy

Navigating Agentic AI’s Future: Balancing Innovation and Compliance

Astro presenting the NIST AI Risk Management Framework.

Artificial Intelligence

NIST AI Risk Management Framework (Salesforce)

Man with glasses looking at a tablet with Einstein character.

Artificial Intelligence

Enterprise AI Needs a Nuanced Policy Approach

Hand holding a key with puzzle pieces for why trust, security, and governance are non-negotiable.

Trusted AI

Why Trust, Security and Governance are Non-Negotiable

Agent Astro on a globe surrounded by country flags for the Global AI Readiness Index.

Artificial Intelligence

Global AI Readiness Index

Graduation cap with blue stars on yellow background for AI literacy and compliance at Salesforce.

Artificial Intelligence

AI Literacy and Compliance at Salesforce