Resources

Content to help you build, evaluate, and govern responsible AI, whether you're developing with Salesforce or building your own systems.

Report

Trusted AI and Agents Impact Report

Comprehensive documentation of our governance, testing methodologies, case studies, and areas for improvement. Our annual transparency commitment.

Featured resources

Start here for the most important perspectives on trusted, agentic AI.

Agent Astro floating in a blue sky for the Trusted AI and Agents Impact Report.

Eyebrow

Trusted AI and Agents Impact Report

Paula Goldman on How Salesforce Shapes Ethical AI Standards in the Agent Era

Artificial Intelligence

Responsible Agentic AI Guidelines

Trailhead badge with a 3D mountain trail scene featuring trees, clouds, a winding path, and stars.

Trailhead Module

Trusted Agentic AI (Trailhead Module)

Astro showcasing a day empowered by AI agents.

Agents in Action

A Day Empowered by Agents

Three colleagues in conversation about the human-AI partnership.

Agents

Agentic AI and the Human Partnership

Paula Goldman on AI literacy for human-agent collaboration.

Future of Work

AI Literacy for Human–Agent Collaboration

Man working at a laptop near a window designing AI trust patterns.

Artificial Intelligence

AI Trust Patterns: Designing for Safe and Reliable AI

I want to:

Understand trusted AI

Researcher at a laptop with performance metrics for autonomous AI research at Salesforce.

Artificial Intelligence

Autonomous AI Research at Salesforce

Salesforce mascot Astro dressed as a robot, flying with arms outstretched.

Artificial Intelligence

What Are AI Agents? A Guide to Agentic AI

3D illustration of a bar chart with an upward trending arrow and pie charts, representing data analytics.

Report

2nd Annual Trusted AI & Agents Impact Report

Screenshots displaying different AI Agent interactions."

Agentic Enterprise

Do AI Agents Have Free Will? Understanding Autonomy in AI

Three people on a couch with a laptop and Agent Astro discussing human and AI collaboration.

Agents

A Blueprint for Human + AI Collaboration

Woman studying data alongside author headshots for Salesforce Generative AI Guidelines.

Artificial Intelligence

Generative AI Guidelines

Dreamforce stage showing Einstein is your guide on screen.

Artificial Intelligence

The History of AI at Salesforce

Professionals silhouetted against windows

Artificial Intelligence

Applying AI Ethics Research in Practice

Paula Goldman on How Salesforce Shapes Ethical AI Standards in the Agent Era

Artificial Intelligence

Responsible Agentic AI Guidelines

Three colleagues in conversation about the human-AI partnership.

Agents

Agentic AI and the Human Partnership

Einstein Trust Layer flow diagram showing CRM data, AI model, and trust guardrails.

Artificial Intelligence

Advancing Tech Ethics at Salesforce

Two Salesforce employees discuss the Trusted AI Impact Report.

Artificial Intelligence

1st Annual Trusted AI & Agents Impact Report

Hands on a laptop with Agentforce conversation bubbles showing human-agent interaction.

Artificial Intelligence

Autonomous AI Agents Are Coming: Why Trust and Training Hold the Keys to Their Success