Our Code, Our Responsibilities

At Salesforce, we’re as intentional about our culture as we are about our products, and we believe that business is the greatest platform for change. We treat each other well and do right by all our stakeholders. 
We live our values through the integrity of the actions we take every day.

Our Code of Conduct gives us a road map for living our values and helps us navigate complex situations in a way that builds trust. It's the cornerstone of our ethical culture and the foundation for all of the rest of our policies. While our Code does not address every law or risk, it does provide resources that enable us to make ethical decisions and ask questions, raise concerns, and get more information.   

We always follow applicable laws and regulations even if they are stricter than the guidance in our Code. And in some situations, Salesforce may adopt a higher level of standards and measures, beyond what is required by law, because of our commitment to our values and ethical culture.

As a U.S.-headquartered company with employees, operations, customers, and business partners around the world, Salesforce and all its employees are required to comply with certain U.S. laws and regulations that apply not only in the territory of the U.S. but wherever we do business, including at each of our global subsidiaries and ecosystems wherever located. Other countries' laws and regulations may also apply to our local, regional, or global operations as well.

Our Code includes the topics that are especially relevant to building trust with all our stakeholders, including:

• Our people
• Our customers
• Our company and investors
• Our communities

Every topic in the Code helps us do our work ethically and with integrity — which is relevant to every stakeholder and to the company’s success.

Please note that some links to resources may only work for Salesforce employees.

Our Code applies to everyone at Salesforce, at every level — our employees, officers, and board members of Salesforce, Inc. and its controlled entities, including its subsidiaries.

Salesforce also maintains a Global Supplier Code of Conduct that sets forth our expectations for our business partners, including our agents, service providers, consultants, suppliers, resellers, and distributors. We act ethically in all business dealings and expect our business partners to do the same. We expect our employees working with our business partners to hold them accountable to that ethical conduct.

It is everyone’s responsibility to do the right thing at all times and to help others do the same. We put this into practice by:

• Relying on our values to guide our decisions and actions
• Caring about our colleagues and looking out for them
• Completing all training assigned to us in a timely manner
• Understanding and following our Code and all the policies and procedures that apply to our work, and seeking direction and support for understanding them as needed
• Following guidance and advice provided by our Legal team
• Asking questions and reporting concerns about violations of our Code, policies, or the applicable law
• Fully cooperating with investigations, providing truthful information, and maintaining confidentiality, as permitted by applicable law

Special Responsibilities of People Leaders

Our Code applies to everyone at Salesforce equally, but employees who lead and supervise others have extra responsibilities. We expect People Leaders to promote our ethical culture by modeling our values and setting the right tone with their teams by: 

• Leading by example and always choosing to act with integrity
• Speaking up when there is a problem or concern, and encouraging others to do the same
• Making sure all team members understand the Code and what is expected of them
• Creating an environment where team members know how to report concerns and feel safe doing so, without fear of retaliation
• Talking regularly with team members about ethics, integrity, and compliance topics
• Always being open to team members’ ideas, questions, concerns, and feedback
• Treating all team members fairly and respectfully
• Directing issues and questions to those who are best able to help
• Properly escalating or reporting any concern that could indicate a violation 
of our Code or our policies

Leading with Integrity at Salesforce

At Salesforce, integrity starts at the top. Our senior management and executives are expected to lead by example, consistently demonstrating their commitment to ethical behavior. Leaders are expected to send a clear message to everyone at Salesforce that integrity is non-negotiable.

When leaders set the right tone, they create an environment where ethical behavior is the norm. Employees feel empowered and enabled to act with integrity, which builds a strong culture. This enhances our reputation, attracts top talent, and fosters long-term success. We make ethical considerations the foundation of every decision.

As a global company, we are committed to maintaining the highest standards of integrity. You might encounter rationalizations for acting unethically, like:

• "I didn’t know"
• "I did it for the company/to advance our business”
• "It’s just how business is done"
• "Our competitors are doing it"
• "It’s always been done that way"
• “The policies don’t matter”

Make no mistake: none of these rationalizations is a valid excuse for unethical action. 
If you encounter them, speak up. We must all speak up, raise concerns, ask questions, and reinforce the company’s commitment to ethical conduct and the principles set forth in our Code of Conduct. At Salesforce, we choose the ethical way — even when it is hard.

We hold everyone at Salesforce accountable to the same standards and expectations of conduct, regardless of who they are, their job or role. We apply clear and consistent discipline procedures, in accordance with applicable laws and regulations.

Any violation of the law, this Code, or other Salesforce policies or processes may result in disciplinary action, up to and including termination, in accordance with applicable law. Certain violations may also lead to additional consequences, which may be outside of Salesforce’s control or influence, such as fines, criminal prosecution, and even jail time. Violations include any circumvention or attempts to circumvent our rules and controls.

Employees, officers, and directors are not entitled to keep any compensation or benefit that was earned improperly or in connection with any violation of the Code of Conduct or other company policy.

Everyone at Salesforce is expected to read, understand, and comply with this Code and the policies that apply to their role and take any required training. Salesforce employees receive the Code when they are hired and acknowledge that they have read and understood it when being onboarded and subsequently each year. Lack of awareness of the Code or other policies does not exempt anyone from responsibility for compliance or excuse misconduct.

It is rare for anyone to be exempted from any part of this Code, regardless of seniority or position. Waivers may only be granted in a manner permitted by law:

• With review and approval by the Chief Legal Officer or General Counsel, and
• If required under applicable regulations, review and approval by the board of directors or a committee of the board, with public disclosure of any waiver to the extent required by applicable laws and regulations.

Salesforce reserves the right to modify this Code at any time. Certain changes to the Code must be approved by the Salesforce board of directors and publicly disclosed, in accordance with applicable laws and regulations.