Read the latest studies and reports from the world's best known business analysts.
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Sales Cloud
2022 Gartner® Magic Quadrant™ for Sales Force Automation Platforms.
REVENUE CLOUD
2022 Gartner® Magic Quadrant™ for Configure, Price Quote Application Suites
Service Cloud
2022 Gartner® Magic Quadrant™ for Field Service Management
Marketing Cloud
2022 Gartner® Magic Quadrant™ for Personalization Engines
Marketing Cloud
2022 Gartner® Magic Quadrant™ for Multichannel Marketing Hubs
Marketing Cloud
2022 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms
platform
2021 Magic Quadrant for Multiexperience Development Platforms
platform
2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
analytics
2021 Gartner Magic Quadrant for Analytics & Business Intelligence Platforms
commerce cloud
2022 Gartner Magic Quadrant for Digital Commerce
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Marketing Cloud
Salesforce has been named a Leader in The Forrester Wave™: Enterprise Marketing Suites, Q3 2022
NET ZERO CLOUD
Forrester New Wave™ : Sustainability Management Software, Q1 2022
AppExchange
The Forrester New Wave™: Marketplaces For SaaS Sourcing, Q1 2022
Revenue Cloud
Forrester Consulting: The Rise of Revenue Operations
Sales Cloud
Forrester Consulting: Make CRM the Foundation of Your Customer-Obsessed Strategy
Sales Cloud
The Forrester Wave™: Partner Relationship Management, Q4 2020
Health cloud
The Forrester Wave™: Healthcare CRM Providers, Q1 2020
Multi Cloud
The Forrester Wave™: Customer Analytics Technologies, Q3 2020
experience cloud
The Forrester Wave™: Digital Experience Platforms, Q3 2021
Digital insurance platform
Salesforce has been named a Strong Performer in The Forrester Wave™: P&C Claims Management Systems, Q2 2022.
See how Salesforce’s channel management solution — Sales Cloud PRM — can help drive partner sales and generate 319% ROI over three years.
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IDC White Paper: The Salesforce Economy Forecast
PLATFORM
IDC White Paper: The ROI of Building Apps on Salesforce
MARKETING CLOUD
IDC Report: Worldwide Marketing Campaign Management Software Market Shares, 2019: Salesforce and Adobe Battle at the Top, Microsoft and HubSpot Post Strong Gains
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Sales Cloud, Service Cloud
Ovum Enterprise Case Study: Delivering Exceptional Service Across the Student Lifecycle
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Beagle Research
Philanthropy’s Expanding Role in the Corporation
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451 Research, part of S&P Global Market Intelligence
Salesforce Rocks its Customer Success Agenda, Rallies Partners to Hit Growth Targets
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Gartner, Magic Quadrant for the CRM Customer Engagement Center, Brian Manusama, Nadine LeBlanc, 04 June 2020
Gartner, Magic Quadrant for Configure, Price and Quote Application Suites, Mark Lewis, Dayna Radbill, 8 November 2022
From 2009–2012, salesforce.com was positioned as a leader in the Magic Quadrant for CRM Customer Service Contact Centers and from 2013–2014 Salesforce was included in the Magic Quadrant for the CRM Customer Engagement Center as salesforce.com.
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