Read the latest studies and reports from the world's best known business analysts.
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Sales Cloud
2021 Gartner® Magic Quadrant™ for Sales Force Automation
REVENUE CLOUD
2021 Gartner® Magic Quadrant™ for Configure, Price Quote Application Suites

Service Cloud
2021 Gartner Magic Quadrant for CRM Customer Engagement Center
Service Cloud
2021 Gartner® Magic Quadrant™ for Field Service Management

Marketing Cloud
2022 Gartner® Magic Quadrant™ for Personalization Engines

Marketing Cloud
2022 Gartner® Magic Quadrant™ for Multichannel Marketing Hubs
Marketing Cloud
2021 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms

platform
2021 Magic Quadrant for Multiexperience Development Platforms
platform
2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms

analytics
2021 Gartner Magic Quadrant for Analytics & Business Intelligence Platforms
commerce cloud
2021 Gartner Magic Quadrant for Digital Commerce

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NET ZERO CLOUD
Forrester New Wave™ : Sustainability Management Software, Q1 2022
AppExchange
The Forrester New Wave™: Marketplaces For SaaS Sourcing, Q1 2022

Sales Cloud
The Forrester Wave™: Sales Force Automation Solutions, Q2 2021
Revenue Cloud
Forrester Consulting: The Rise of Revenue Operations
Sales Cloud
Forrester Consulting: Make CRM the Foundation of Your Customer-Obsessed Strategy
Sales Cloud
The Forrester Wave™: Partner Relationship Management, Q4 2020

Marketing Cloud
The Forrester Wave™: Experience Optimization Platforms, Q4 2020
Marketing Cloud
The Forrester Wave™: Enterprise Marketing Software Suites, Q2 2021

Health cloud
The Forrester Wave™: Healthcare CRM Providers, Q1 2020
Multi Cloud
The Forrester Wave™: Customer Analytics Technologies, Q3 2020

experience cloud
The Forrester Wave™: Digital Experience Platforms, Q3 2021

See how Salesforce’s channel management solution — Sales Cloud PRM — can help drive partner sales and generate 319% ROI over three years.
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IDC White Paper: The Salesforce Economy Forecast
PLATFORM
IDC White Paper: The ROI of Building Apps on Salesforce
MARKETING CLOUD
IDC Report: Worldwide Marketing Campaign Management Software Market Shares, 2019: Salesforce and Adobe Battle at the Top, Microsoft and HubSpot Post Strong Gains
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Sales Cloud, Service Cloud
Ovum Enterprise Case Study: Delivering Exceptional Service Across the Student Lifecycle
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Beagle Research
Philanthropy’s Expanding Role in the Corporation
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451 Research, part of S&P Global Market Intelligence
Salesforce Rocks its Customer Success Agenda, Rallies Partners to Hit Growth Targets
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.
Gartner, Magic Quadrant for the CRM Customer Engagement Center, Brian Manusama, Nadine LeBlanc, 04 June 2020
From 2009–2012, salesforce.com was positioned as a leader in the Magic Quadrant for CRM Customer Service Contact Centers and from 2013–2014 Salesforce was included in the Magic Quadrant for the CRM Customer Engagement Center as salesforce.com.
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