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Sales Cloud

2022 Gartner® Magic Quadrant™ for Sales Force Automation Platforms.

Salesforce is named a Leader in the Magic Quadrant™ for SFA Platforms for the 16th consecutive year.
 
 

REVENUE CLOUD

2022 Gartner® Magic Quadrant™ for Configure, Price Quote Application Suites

For the sixth year in a row, Gartner® names Salesforce a Leader in the 2022 Magic Quadrant™ for Configure, Price and Quote Application Suites
 
 

Service Cloud

2022 Gartner® Magic Quadrant™ for Field Service Management

For the third year in a row, Gartner® has named Salesforce a Magic Quadrant™ Leader in their Field Service Management report.
 
 

Marketing Cloud

2022 Gartner® Magic Quadrant™ for Personalization Engines

Discover why Gartner positioned us as a Leader in the 2022 Magic Quadrant for Personalization Engines.
 
 

Marketing Cloud

2022 Gartner® Magic Quadrant™ for Multichannel Marketing Hubs

Discover why Gartner positioned us as a Leader in the 2022 Magic Quadrant for Multichannel Marketing Hubs.
 
 

Marketing Cloud

2022 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms

Gartner evaluated several enterprise marketing automation platforms  — and named Salesforce a Leader. 
 
 

platform

2021 Magic Quadrant for Multiexperience Development Platforms

Gartner Names Salesforce a Leader in Magic Quadrant for Multiexperience Development Platforms
 
 

platform

2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms

Gartner Names Salesforce a Leader in Magic Quadrant for Enterprise Low-Code Application Platforms.
 
 

analytics

2021 Gartner Magic Quadrant for Analytics & Business Intelligence Platforms

Salesforce (Tableau) is a Leader in the Magic Quadrant for Analytics and Business Intelligence Platforms for the 9th straight year.
 
 

commerce cloud

2022 Gartner Magic Quadrant for Digital Commerce

See why Gartner has recognized Salesforce as a Leader in Digital Commerce — for the seventh year in a row.
 
 
 

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Marketing Cloud

Salesforce has been named a Leader in The Forrester Wave™: Enterprise Marketing Suites, Q3 2022

See how Forrester evaluated enterprise marketing suites and why Salesforce is a Leader.
 

NET ZERO CLOUD

Forrester New Wave™ : Sustainability Management Software, Q1 2022

Salesforce Net Zero Cloud has been recognized as a Leader in The Forrester New Wave™: Sustainability Management Software, Q1 2022. Salesforce received the highest score possible in the Strategy category and the top score in the Current Offering category.
 
 

AppExchange

The Forrester New Wave™: Marketplaces For SaaS Sourcing, Q1 2022

Salesforce AppExchange, the world’s leading enterprise cloud marketplace for apps and experts, has been recognized as a Leader in The Forrester New Wave™: Marketplaces For SaaS Sourcing, Q1 2022 report.
 
 

Revenue Cloud

Forrester Consulting: The Rise of Revenue Operations

89% of businesses will be focused on RevOps in the next 2 years. Read the new research from Forrester Consulting to see why.
 
 

Sales Cloud

Forrester Consulting: Make CRM the Foundation of Your Customer-Obsessed Strategy

Gain insights on CRM use today and how businesses are investing in customer-centricity tomorrow with this study commissioned by Salesforce.
 
 

Sales Cloud

The Forrester Wave™: Partner Relationship Management, Q4 2020

Forrester recognized Salesforce as a Leader in The Forrester Wave™: Partner Relationship Management, Q4 2020. We continue to build on our no-code/low-code platform, extensive global ecosystem, and the solutions we offer across industries, segments, and channel types.
 
 

Health cloud

The Forrester Wave™: Healthcare CRM Providers, Q1 2020

Salesforce has been named a leader in The Forrester Wave™: Healthcare CRM Providers, Q1 2020. Salesforce received the highest possible scores in the criteria of security and access, social determinants of health data, product vision, execution roadmap, market approach, customer success, and partner ecosystem.
 
 

Multi Cloud

The Forrester Wave™: Customer Analytics Technologies, Q3 2020

Salesforce has been named a leader in The Forrester Wave™ Customer Analytics Technologies, Q3 2020. Salesforce received the highest possible scores in the criteria of governance, business impact measurement, professional services and partner ecosystem.
 
 

experience cloud

The Forrester Wave™: Digital Experience Platforms, Q3 2021

Salesforce has been named a leader in The Forrester Wave™: Digital Experience Platforms, Q3 2021. Salesforce is noted for being especially strong in B2C and B2B commerce, campaigns, and messaging as well as customer profile, developer tools, and API management.
 
 

Digital insurance platform

Salesforce has been named a Strong Performer in The Forrester Wave™: P&C Claims Management Systems, Q2 2022.

See how Forrester evaluated property and casualty (P&C) claims management system (CMS) providers and why Salesforce is a strong performer.
 
 
 
 

See how Salesforce’s channel management solution — Sales Cloud PRM — can help drive partner sales and generate 319% ROI over three years.

See how you can improve channel visibility and efficiency with Salesforce’s Partner Relationship Management Solution.
 
 

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IDC White Paper: The Salesforce Economy Forecast

Get the IDC white paper, sponsored by Salesforce, that shows 9 Million New Jobs and $1.6 Billion New Business Revenue to Be Created by 2026.

PLATFORM

IDC White Paper: The ROI of Building Apps on Salesforce

Get the IDC white paper, sponsored by Salesforce, that shows how App Cloud delivers 478% ROI.

MARKETING CLOUD

IDC Report: Worldwide Marketing Campaign Management Software Market Shares, 2019: Salesforce and Adobe Battle at the Top, Microsoft and HubSpot Post Strong Gains

In this report from IDC, learn about the key trends, developments and vendors in the market for marketing campaign management solutions.
 
 
 

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Sales Cloud, Service Cloud

Ovum Enterprise Case Study: Delivering Exceptional Service Across the Student Lifecycle

See how Pepperdine University improved the student experience with institution-wide CRM with Salesforce.
 
 
 

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Beagle Research

Philanthropy’s Expanding Role in the Corporation

Get an in-depth look at the top priorities for 500 corporate leaders from companies of all sizes, and see how their businesses are addressing the needs of employees, partners, and communities.
 
 
 

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451 Research, part of S&P Global Market Intelligence

Salesforce Rocks its Customer Success Agenda, Rallies Partners to Hit Growth Targets

451 Research, part of S&P Global Market Intelligence, highlights the Customer Success Group and our Partner strategy as key factors in Salesforce’s path to $50B.

GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a trademark and service mark, of Gartner, Inc. and/or its affliliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner, Magic Quadrant for the CRM Customer Engagement Center, Brian Manusama, Nadine LeBlanc, 04 June 2020

Gartner, Magic Quadrant for Configure, Price and Quote Application Suites, Mark Lewis, Dayna Radbill, 8 November 2022

From 2009–2012, salesforce.com was positioned as a leader in the Magic Quadrant for CRM Customer Service Contact Centers and from 2013–2014 Salesforce was included in the Magic Quadrant for the CRM Customer Engagement Center as salesforce.com.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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