If you want to run a commerce business, you need Salesforce. So what puts Salesforce ahead of Shopify? Smarter AI. Huge revenue gains. Happier customers. International growth that’s only possible with the long-standing leader in enterprise ecommerce.
* Source: FY25 Salesforce Success Metrics. Data is aggregated from 124 customers
Looking to scale your business? So was Black Rifle Coffee Company. Learn how the switch to Salesforce helped the brand grow revenue and efficiency.
We ensure high-level security and performance along with automatic updates, GDPR tools, PCI and HIPAA compliance, staging environments, and performance monitoring.
Move beyond traditional storefronts. Build AI agents that help shoppers discover products faster and help you convert better. On the backend, AI automates complex merchandising and order management tasks, making merchants more productive and efficient.
Grow internationally by managing multiple brands and sites from one place. Localize language, currency, and catalog while sharing rules, promos, and business logic across your org.
A connected data strategy gives you a complete view of customers, streamlines operations, and drives personalized experiences at every touchpoint. Ensure data accuracy, real-time insights, and seamless integration.
Connected digital commerce, POS, and order management on a single platform creates personalized, unified shopping experiences, at lower TCO.
Grow revenue and loyalty by connecting every step of the customer experience across commerce, marketing, sales, and service.
Commerce Cloud allows you to put custom attributes on almost everything. We had to use plug-ins on Shopify, they're not quite there yet."
Colin TracyDirector, Engineering, Black Rifle Coffee Company
Turn conversations into conversions with Agentforce. Build shopper agents that serve expert product recommendations, answer complex questions, and complete transactions using express payments directly in the chat experience. Fuel the entire shopper journey from discovery to purchase with agentic commerce.
Deliver a fast, intuitive, consumer-like self-service experiences that meets the high expectations of today's business buyers. Using natural language, customers can easily find, purchase, or reorder products with pre-negotiated pricing — all while connected to your entire data so you can deliver the most relevant, connected commerce experiences.
Empower merchandising teams with AI tools that handle everything from site setup and personalized promotions, to product descriptions. With real-time data, Agentforceoffers proactive recommendations to boost product performance, move slow inventory, and increase conversions. Plus, conversational insights provide valuable recommendations for continuous improvement.
Support your entire customer lifecycle, from storefront and checkout, to order management and beyond. Setup is easy on all platforms, so you can get faster time to value.
Go live with commerce faster with preintegrated payments for storefronts. Manage payments from the same place you manage your storefronts — create merchant accounts, set up multi-step or express checkout flows, and configure payments for every site.
Existing Adyen customers can leverage Salesforce Payments without having to recontract, through a Bring Your Own (BYO) provider model. Adyen customers can set up a B2B or D2C storefront and use Salesforce Payments, no need to switch payment providers or build an integration. Want to integrate to your own payment provider completely? There’s no penalty for that.
Take payments beyond just your storefront and make it work across any customer touchpoint. Generate revenue in the field, collect payments on invoices, or automate collections within Flow.
Boost conversion with a complete in-store solution. Personalize clienteling, streamline checkout and omni-channel ops, and manage inventory — all in one intuitive mobile-first app.
Handle high transaction volumes with modular APIs, cloud-native architecture, global reach, and a modern CMS that boosts associate efficiency.
Build deep relationships with 360-degree customer views, enable BOPIS, real-time inventory, mixed-cart checkout, clienteling, and endless-aisle shopping — all on one unified platform.
Unify your core systems — Service, Order Management, Commerce, and Loyalty — while leveraging no-code tools to simplify workflows and activate new features as your business grows.
For an entire decade, Gartner® has named Salesforce a Leader. See why we placed furthest for our Completeness of Vision.
See the potential return on investment companies may realize by deploying our B2B Commerce solution.
See why Salesforce is named a leading Tier 1 vendor.
See the potential return on investment companies may realize by deploying our composable storefront solution.
See why Salesforce is named a top vendor for worldwide mobile point-of-sale software platforms for fashion retail.
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Commerce Cloud uses a gross merchandise value (GMV) pricing model across our portfolio. Explore commerce pricing and find the right solutions for your business here.
Enterprise businesses can deliver complete commerce at scale with Commerce Cloud. With historical high availability and uptime, B2C customers can launch flash sales and Black Friday promotions without impacting performance. Get access to a wide range of enterprise features like Einstein AI, international expansion, multi-channel selling, analytics, SEO, and more. Advanced development teams can build with the tools and technology of their choice with the ultimate storefront flexibility.
Small businesses don’t need large teams of merchandisers or developers with Commerce Cloud. Launch quickly with storefront templates and automated setup flows to speed time to value. Boost conversion with proven AI-powered merchandising tools, and make profitable, data-driven decisions connected to Marketing Cloud, Service Cloud, Sales Cloud, and Data 360.
Yes. Commerce Cloud offers connected commerce solutions for B2C and B2B customers across all industries. B2B customers can take advantage of commerce connected to the #1 CRM, and B2C customers have the ability to build unique branded experiences, connected to the omni-channel shopping journey.
Commerce Cloud follows a unique business model based on shared success. This includes our growth-driving innovation, a commitment to trusted uptime, and success services every step of the way. It's a proven process, as customers moving to Commerce Cloud from Shopify have seen a 27% increase in ROI, 30% faster decision-making, and a 30% increase in productivity using Einstein AI per FY24 Salesforce Customer Success Metrics.
