Go from a ticketing app to a customer engagement platform.
With Service Cloud, you can start simple and expand with ease as your business grows. AI agents leverage data throughout your entire business, so you can cut costs and automate routine support across channels.
Replace your siloed ticketing tool with a complete, scalable platform for true end-to-end customer support.
Source: 2025 Salesforce Success Metrics. Data is aggregated from 108 customers who switched from Zendesk.
Source: 2025 Salesforce Success Metrics. Data is aggregated from 108 customers who switched from Zendesk.
Build and customize AI agents for 24/7 customer and employee support. Pre-built agents are easy to deploy and help scale service operations without scaling headcount.
Service Cloud supports companies at every stage, allowing you to grow without outgrowing the platform. Our secure, flexible platform is built to last so you don't have to sacrifice scale for better performance. You can have both with Salesforce.
Consolidate your tech stack on one platform to cut cost, reduce IT burden, and improve visibility across teams. Make interactions more personalized and informed across every customer touchpoint, from lead acquisition to customer onboarding to retention.
Accelerate time to value with out-of-the-box solutions tailored for your industry--something you can't get from Zendesk. Created by industry experts, our solutions help you maintain compliance, save time, and lower costs.
Eliminate entire streams of work with automation for case creation, skills-based routing, swarming, and more. After switching from Zendesk, customers report 39% more time saved due to automation.*
Maximize existing investments and reduce the number of workarounds with AgentExchange, our robust partner ecosystem with more than 7,000+ app integrations and 900+ partners available to help solve your unique business needs.
Grow trusted relationships, increase productivity, reduce cost to serve, drive personalization, and scale compliance on the #1 AI CRM for financial services.
Transform your business and operational systems with Consumer Goods Cloud. Integrate planning and execution processes, improve time to market, and fuel seamless B2B and B2C experiences at scale.
Connect your supply chain, partners, sales, and operations with Manufacturing Cloud. Have a complete view of your business to drive efficiency and seamless collaboration at scale.
Purpose-built for providers, patients, members, and stakeholders to contextualize clinical and nonclinical data, automate processes, and get actionable AI.
The impact of switching to Salesforce has been undeniable. We’ve seen massive efficiency gains, from reducing staffing needs through agent fungibility to giving supervisors real-time visibility into their teams. Our CSAT jumped from 53% to 85% for key customer segments, and we no longer have to take chat offline during peak events.
Dr. Ruby KandahVice President of AI, Automation, and Voice of Customer Insights, FanDuel
Maximize your investment by bringing all your data and CRM apps onto one unified platform.
Agentforce offers 24/7 customer support, resolving low-touch cases while employees focus on higher-value tasks. Set your Service Agent up in minutes using prebuilt templates, or customize fast with low-code.
Reduce cost and call volume with an AI-powered help center so your customers can solve problems fast. Create a unified experience that adapts in real-time based on AI agent conversations, customer data, and behavior.
Connect data from anywhere — in or outside of Salesforce — to activate real-time insights and intelligent actions across your business. Harmonize your data to power Agentforce, automate workflows, and make smarter decisions.
Service reps can swarm cases and solve problems quickly with our native Slack integration. Use Slack to automate tasks, integrate workflows to 2k+ apps, and collaborate across channels like text, voice, and video.
Breakdown department silos with a unified platform to drive long-term success. Arm sales with transparent data to close deals faster and create new revenue streams through service cross-sell and upsell.
Try Service Cloud free for 30 days. No credit card, no installations.
Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics — enabling companies to deliver exceptional customer service experiences, from self-service to the contact center to the field. For more details, visit the Service Cloud page.
Customers see value in Salesforce's total cost of ownership and their ability to plan finances predictably. Investing in Salesforce guarantees continuous product updates and innovation delivered over seamless releases throughout the year; user-friendly interfaces; simplified configuration, admin, and maintenance; and access to a robust success ecosystem that includes ample free resources. Our editions are designed to minimize unforeseen additional expenses and ensure you right-size your investment based on your business's needs. For more information on pricing, visit our pricing page here.
Customer success is one of our core values, which is why Salesforce is proud to support businesses of every size in every industry: small business, enterprise, financial services, manufacturing, education, and more. We offer various editions to rightsize your Salesforce investment based on size, as well as out-of-the-box solutions tailored to industry-specific needs. For more information about how we help our customers, visit our customer success story page.
Our customers’ success is our most important metric. In fact, Salesforce customers report an average 37% increase in revenue after implementing Sales Cloud and a 32% increase in customer satisfaction after implementing Service Cloud. Now is the time to start boosting revenue and realizing the great ROI that Salesforce can deliver to you.
Maintaining separate, often disconnected systems can be expensive and burdensome for admins and IT teams. Reduce operational costs and improve efficiency with Salesforce, a unified platform for every line of business. When sales, service, marketing, and commerce are sll connected on one system, you can save time, stay organized, and build a data foundation for AI to generate valuable outputs.
Agentforce is Salesforce's toolkit to build and customize autonomous AI agents to support your employees and customers 24/7. Pre-built Agentforce Agents are ready to solve the tasks of their specific role out-of-the-box, reducing the time and complexity required with a custom build. You can also quickly configure any agent from scratch with existing Salesforce tools like prompts, flows, Apex, and APIs. Learn more about Agentforce Agents here.
