Deploy a service solution built for consumer goods, not retrofitted for it. Resolve cases faster with AI agents and pre-built industry workflows that connect every customer touchpoint, from DTC to retail, on a single platform.
Consumer Goods Cloud enables us to bring our wholesale partners up to a standard that meets our level of detail and trains them on the data that we want.
Cody StantonDigital Product Manager, Casper
Give reps everything they need to deliver service excellence to customers at scale with consumer service software designed for the CPG call center.
Empower service reps by creating quotes and work orders automatically.
Gain a 360 view of the activities related to an asset from relevant alerts, key milestones, to a timeline of the services performed on the asset.
Automatically route any object that can be put into a Salesforce queue directly to reps to ensure critical assignments are taken care of quickly.
Surface key data, insights, alerts, and actions in a prebuilt timeline view of visits and orders designed for the Consumer Goods Service agent.
Increase customer satisfaction and reduce agent handle time with AI-generated replies on SMS, Whatsapp, and more. Enable service reps to share these replies with customers with one click, or edit them before sending.
Maximize efficiency by making the most out of data and learnings from your resolved cases. Use AI to analyze cases from previous months and automate the data entry for new cases, classify them appropriately, and route them to the right agent or queue.
Build a cart with advanced features taking into account product promotions, manual discounts, unit of measure specification, and more.
Take offline orders with a system that calculates the penny-perfect price based on available promotions, flexible rules, and pricing conditions.
Harness the full power of the Customer 360. Give agents contextual data like order history, customer records, payment terms, service tools — all on one screen.
Use incoming case data, customer engagement history and Knowledge to create dynamic, step-by-step action plans to streamline customer support, enhance agent productivity, accelerate agent onboarding and ensure company policy compliance.
Verify the identity of a customer before you share any sensitive information with them.
Help agents and customers quickly find the best answers to FAQs and solve cases faster with knowledge management and reduce the cognitive load on your customer support team.
Use trusted predictive, generative and agentic AI, as well as industry-specific analytics to deliver profitable growth.
Purpose-built analytics and AI for Consumer Goods Cloud
Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM.
Deliver seamless, personalized conversational experiences across channels — at scale.
Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.
Build guided, hyper personalized digital experiences with low code.
Find the right Consumer Goods Cloud for Service edition for your business needs.
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Consumer Goods service software is a technology solution that helps agents better serve there customers. Consumer Goods Cloud for Service is Salesforce's award winning consumer goods service software built on the world's #1 AI CRM.
Consumer Goods Cloud for Service pairs unique industry functionality with the most popular features of Service Cloud all on the Consumer Goods Cloud data model. You can improve the resolution experience, scale service excellence, increase account sales, and drive operational efficiency with one integrated solution.
Consumer Goods Cloud for Service is consumer goods service software for companies seeking to scale up their service centers, create a single source of truth, and turn the service center into a revenue driver. It's a great fit for companies of all sizes and can be used to fit your specific needs.
When paired with Consumer Goods Cloudfor Retail Execution, Consumer Goods Cloudfor Service completes provides a full omni-channel customer service solution. CPG call centers have access to the same retail execution data, can schedule vists, and place orders all from one connected platform.
Consumer Goods Cloud for Service is built on the world's #1 AI CRM, empowering your service agents to grow customer satisfaction and revenue from one connected platform.
No, Consumer Goods Cloud for Service includes the best of Service Cloud, but it’s packed with industry-specific extras like an extended data model and specialized mobile app.
It depends on your business needs. With multiple packages available, you can select the right amount of capability for your team. Click here to learn more.
