Become an agentic enterprise with our refreshed step-by-step guide.
Get the guide →
Learn everything you need to know about customer relationship management (CRM) with Salesforce's free CRM courses.
CRM course overview
This CRM course provides an overview of what CRM is, its main features, and how it can help you strengthen customer relationships, increase employee productivity, and grow your business. You’ll also get hands-on training with Salesforce CRM. Our CRM course also covers key concepts like customer data management, sales automation, marketing integration, and customer support.
Summary of our CRM course key topics
Discover the all-in-one CRM for small businesses. Starter Suite brings marketing, sales, service, and commerce tools together, so you can grow your business with one easy-to-use suite.
A CRM course provides education on customer relationship management principles, strategies, and software applications. These courses typically cover topics like customer data management, sales processes, marketing automation, and customer service best practices using CRM tools.
CRM courses are beneficial for sales professionals, marketing specialists, customer service representatives, ecommerce practitioners, business analysts, and anyone looking to enhance their skills in customer relationship management. They're also valuable for individuals aspiring to careers in CRM administration or consulting.
In a CRM course, you will learn how to effectively use CRM software to manage customer interactions, analyze data, and improve business processes. Topics can include an introduction to CRM, customer data management, sales and lead management, marketing automation, customer support and service, and CRM analytics and reporting.
Many CRM courses offer certification upon completion, especially those focused on specific platforms like Salesforce's Trailhead. These certifications validate your expertise and can enhance your career prospects in the field of customer relationship management.
The duration of a CRM course varies depending on its depth and format. Courses, like the ones available in Trailhead, are broken up into smaller modules, which let learners proceed at their own pace.
Try the #1 AI CRM
Find out how to get started fast with Starter Suite our all-in-one solution with email outreach, sales, service, and commerce.
Take your business to the next level with Pro Suite, the enhanced CRM suite built with marketing, sales, service, and commerce tools
Try Salesforce CRM free for 30 days. No credit card required. Nothing to install.
Ask about Salesforce products, pricing, implementation, or anything else. Our highly trained reps are standing by, ready to help.
Get the latest research, industry insights, and product news delivered straight to your inbox.
