CRM Course
Learn everything you need to know about customer relationship management (CRM) with Salesforce's free CRM courses.
About the free CRM course
CRM course overview
This CRM course provides an overview of what CRM is, its main features, and how it can help you strengthen customer relationships, increase employee productivity, and grow your business. You’ll also get hands-on training with Salesforce CRM. Our CRM course also covers key concepts like customer data management, sales automation, marketing integration, and customer support.
Summary of our CRM course key topics
- Introduction to CRM: understanding CRM principles and benefits
- Customer data management: organizing and using customer information
- Sales and lead management: automating sales processes and tracking leads
- Marketing automation: integrating CRM with email, social media, and campaigns
- Customer support and service: improving customer experience through CRM
- CRM analytics and reporting: using data insights to optimize business strategies
Take the first step with Starter Suite.
Discover the all-in-one CRM for small businesses. Starter Suite brings marketing, sales, service, and commerce tools together, so you can grow your business with one easy-to-use suite.
Learn more about CRM
What Is CRM (Customer Relationship Management)?
Learn what CRM is, what it does, and how it can improve your customer relationships.
CRM For Small Business (Your Complete Guide)
Discover how to effectively implement a customer relationship management system for your small business.
The 11 Greatest Benefits of CRM Platforms
The benefits of using CRM to create a more customer-centered organization are limitless. Here are 11 to get started.
19 Essential CRM Features for Your Business
The right customer relationship management tool can transform your business. Here are the features to look for.
CRM products to power your business
Salesforce CRM
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Starter Suite
Find out how to get started fast with Starter Suite our all-in-one solution with email outreach, sales, service, and commerce.
Pro Suite
Take your business to the next level with Pro Suite, the enhanced CRM suite built with marketing, sales, service, and commerce tools
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Try Salesforce CRM free for 30 days. No credit card required. Nothing to install.
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