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Einstein for Service brings AI tools to the airline industry, elevating the Air France-KLM customer experience.

From handling inquiries about traveling with a surfboard to booking and baggage questions, Air France-KLM has transformed its customer service experience by deploying the Einstein 1 Platform and Service Cloud. By integrating with Salesforce’s AI technology and connecting multiple internal systems, the airline simplifies processes, enables quicker access to information, and provides more personalized service. This approach hasn’t just increased productivity, it’s also strengthened customer trust and satisfaction.

Every interaction we have with our customers is an opportunity to build trust and loyalty with them. We need to access all our information in one single entry point and the Einstein 1 Platform is the solution we have deployed, leveraging AI towards all assistants to make it happen.

Stéphanie Charlaix Meyer
SVP, Customer Service, Air France