Arizona Registrar of Contractors Fortifies its Data Foundation and Ensures Public Trust.

AZ ROC stores critical data, including licenses and complaints, in Salesforce Government Cloud. However, their backup and recovery processes were inadequate, relying on manual SQL exports that were not only time-consuming but also failed to guarantee data recovery. Anthony Jacovino, CIO of AZ ROC, was concerned about the risk of internal data loss from user or developer error, which was complicated by the complexity of their data structure due to many users and parent/child relationships. Their previous manual process could have resulted in days of downtime for a full restore, potentially impacting productivity for months.

AZ ROC recognized that they needed more than just a backup; they required a solution to support data evolution. To streamline their Recovery Time Objective (RTO), they implemented Backup & Recover. A proof of concept demonstrated the solution’s immediate value and ease of implementation by reducing their average RTO from over a day to just one hour.

With Backup & Recover, the considerable weekly time a staff member spent on manual backups was greatly reduced, freeing them for other duties. The solution proved immediately effective and easy to implement, allowing AZ ROC to pursue more ambitious, breakthrough projects with confidence. This capability was put to the test when a complicated data merge went awry, requiring the recovery of a large volume of account data. Thanks to Backup & Recover, the issue was resolved in under a day instead of weeks.

Meeting Data Retention Policies with Confidence

The near-miss incident with the data merge also highlighted the need for a formal data archive and purge strategy. AZ ROC operates under various statute laws that require different data retention policies‌ — ‌some records can be deleted as soon as they lose value, others kept for 5-10 years, and some must be kept in perpetuity, with records dating back to the 1930s. Using Archive they created automated archive and purge policies to safely reduce data volume on Salesforce, ensuring compliance with diverse retention requirements.

Implementing Backup & Recover and Archive has brought significant, tangible benefits to AZ ROC. With these solutions in place, they have mitigated the risk of data loss from internal errors and eliminated time-consuming manual backups, while also reducing their average Recovery Time Objective (RTO) from over a day to just one hour. These new capabilities provide Anthony and his team with the confidence to pursue breakthrough projects, while ensuring business continuity, compliance with retention policies, and streamlined daily operations.