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PenFed helps members achieve dreams with AI and omni-channel support.

PenFed agents have more time to help 2.9 million members achieve their goals with automation and chat.
3 min read

“Being able to see all the communication — chat transcripts, emails, phone calls — on the member's profile page has totally transformed the agent and member experiences.”

Olivia Boles
Director, Operations Projects, PenFed
223 %
increase in chat and chatbot activity
60 %
case deflection rate
31 %
increase in memberships