From personalizing experiences to growing sales, companies like CVS Health, Engie, Falabella, and General Motors are creating a workforce without limits with Agentforce — giving everyone access to an instant expert, powered by — and deeply integrated with — the Salesforce Platform.
With Agentforce 360 and Data 360, colleagues can answer questions quickly without transferring calls and gain a complete, unified view of each member and provider.
Agentforce 360 handles over 1,200 conversations for the company daily, with unified messaging across every interaction.
With more than 5 million workflows triggered on the Agentforce 360 Platform, Grupo Falabella’s agents have autonomously resolved 60% of the service requests on WhatsApp.
Slack connects 96,000 employees across GM, and Agentforce Service accelerates case resolution as the company modernizes with Automotive Cloud and Data 360.
With Agentforce, 55,000 sellers leverage intelligent assistants to accelerate research and deal management, generating 50,000+ prompts and achieving 80% account-advisor adoption.
In addition to integrating all its front-office operations on a single platform, Magnum uses Data 360 to eliminate data silos and unlock agentic field service capabilities.
Pentagon Federal Credit Union (PedFed) has successfully retired over 300 legacy applications and autonomously supports over 3,000 employees with Agentforce.
SaaStr taps AI for lead follow-up, nurturing leads while freeing up its human agents.
Agentforce 360 and Data 360 have powered more than 3.5 million agentic workflows, enabling its agent, Iris to cut information-search time from over 2 minutes to 12 seconds with 95% accuracy.
Powered by Agentforce 360 and Data 360, One NZ can offer next-level self-service, with a conversational AI agent that helps customers choose and purchase plans.
Since launching “Mark” with Agentforce, the agent has handled 25,000+ service conversations, resolving over 10,500 inquiries, and matching reMarkable’s human support team’s NPS.
With Data 360 and Agentforce 360 Platform on board, the airline delivers more personalized attention while streamlining service operations and optimizing average handling time.
Boost productivity with AI agents that assist with tasks and take action, autonomously. Seamlessly transfer from proactive AI agents to humans. Build custom agents with low-code and natural language tools.
