From personalizing experiences to growing sales, companies like Dell, FedEx, Marriott, and Pandora are creating a workforce without limits with Agentforce — giving everyone access to an instant expert, powered by — and deeply integrated with — the Salesforce Platform.
Agentforce equips thousands of service agents with AI-driven insights while seamlessly escalating complex cases to human experts.
By unifying sales, marketing, website, and shipping data, FedEx turned a complex challenge into a catalyst for faster customer activations.
With 248 million members, Marriott is unifying data and deploying AI agents to deliver more consistent, automated, and revenue-driving guest experiences.
Pandora is using AI agents to personalize service, cut calls by 30%, and bring its in-store experience online.
Anthropic is speeding up deal cycles using Salesforce and leveraging Claude, their always-on agent, without ever leaving Slack.
By automating sales support and service tasks, while unifying siloed data across its businesses, Eaton will get a unified view of its customers.
Under Armour uses AI agents to deflect inquiries, raise satisfaction, and free up human agents for higher-value work.
Agentforce is enabling Williams-Sonoma to scale service, product discovery, and innovation across its brands.
DIRECTV has saved nearly 300,000 hours of inquiry handling time with Agentforce, with their employee agent taking 50,000 actions in just one week.
And by introducing Agentforce within its Colombia operations, Grupo Falabella boosted satisfaction from 66% to 77% in just one month.
Leveraging Agentforce, Reddit has deflected 46% of customer support cases, and reduced average resolution time from 8.9 minutes to 1.4 minutes.
Vonage will use Salesforce to create a comprehensive approach to streamline operations, ensure regulatory compliance, and help drive revenue growth.
Boost productivity with AI agents that assist with tasks and take action, autonomously. Seamlessly transfer from proactive AI agents to humans. Build custom agents with low-code and natural language tools.
