Customer 360: Discover how Data + AI + Trust change everything about the customer experience.

Unlock the secrets to exceptional customer experiences and future-proof your business for AI agents. Get the eBook now to learn how data, AI, and trust will revolutionize customer engagement and give you a competitive edge.

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What is included in Customer 360?

Customer 360 is an essential guide for better understanding modern customer technology. It’s an essential introduction to data-driven engagement driven by AI and GPT, and required reading for anyone interested in engaging and delighting customers.

Learn how to make Data + AI + Trust the foundation of your Customer 360.

AI in Action
Explore current AI use cases, trends and their impact on business.
The Five Forces of Customer 360
Understand the key business realities driving Customer 360 and how they guide your strategy.
The 14 Megatrends in Customer Experience
Learn the forces shaping customer expectations today and how to get ahead of them.
Real-Time Data Management
Use real-time and near real-time data to meet your customers’ needs based on your marketing budget.
Building Trust
Learn how to ensure AI is safe, reliable, and compliant.
Organizational Transformation
Discover how to align your AI strategy with your digital strategy and organizational structure.

Instantly transform your customer experience.

Discover why Data + AI + Trust is your formula for success and how to put it into action for your customers.

Get the Customer 360 eBook

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