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AI agents for energy and utilities
Maximize your operational efficiency, streamline field operations, and enhance every customer experience — with AI agents purpose-built for energy & utility companies on the world's #1 Agentic CRM for energy and utilities.
Get started today with AI agents purpose-built for energy and utilities
Leverage pre-built Agentforce subagents, grounded in grid, asset, and customer data — so service agents, field teams, and operations leads get actionable intelligence and workflow automation that's ready on day one.
Prebuilt Agentforce Subagents
Scale Personalized Customer Service
- Personalized Utility Experience: Create personalized experiences at scale with Agentforce, surfacing relevant programs, tariff options, and service recommendations based on each customer's billing history and account profile.
- Energy Customer Service: Resolve billing queries, outage updates, and service requests faster with Agentforce, bringing together customer interactions, service agreements, and account details to improve resolution rates.
Prebuilt Agentforce Subagents
Accelerate retail energy growth with AI powered insights
- Personalized Energy Experience: Increase conversion with Agentforce, recommending the right tariff, product, and engagement at the right moment based on each customer's billing history, case context, and account data.
- Clean Energy Advisory: Help customers navigate the shift to clean energy with Agentforce, comparing plans, surfacing incentives, and guiding electrification decisions based on their service agreements and case history.
Prebuilt Agentforce Subagents
Equip every field technician with AI-powered intelligence
- Field Summary: Give field technicians an instant, AI-generated job snapshot with Agentforce, pulling together asset history, work orders, and customer context so teams arrive prepared and resolve faster.
Build smarter agents with Energy & Utilities Cloud
Start fast with pre-configured building blocks, then easily customize your agents for any energy & utilities use case using low-code tools (Agentforce Builder) and natural-language authoring (Agentforce Script).
Trusted data foundation
Prebuilt data models, integrations, and kits — so AI agents are grounded in energy-specific context.
Prebuilt workflows
Prebuilt business logic, workflows, and processes tuned to energy operations.
Domain-specific insights
Contextual, actionable intelligence surfaced right where teams work, turning data into decisions.
Surface-agnostic expertise
Insights and workflows available wherever you work — product.slack, utility apps, and more.
Ready to take the next step with Agentforce for Energy and Utilities?
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Try Agentforce Energy and Utilities free for 30 days. No credit card. No installations.
Talk to an expert
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Learn how Salesforce for energy and utilities accelerate time to value and transform the energy and utility customer experience.
Frequently Asked Questions
AI agents in energy and utilities are artificial intelligence (AI) systems designed to perform specific tasks autonomously. These agents can analyze large amounts of data in real time to detect anomalies on the grid and optimize resource allocation. For example, an AI agent can predict gaps between energy supply and demand, adjust supply to prevent outages, and send timely messages to customers to manage expectations for outage restoration or issue resolution. They can also manage renewable energy sources to ensure efficient use. By automating routine tasks and providing actionable insights, AI agents help improve efficiency, reduce operational costs, and enhance service reliability.
Agentic AI in energy and utilities delivers autonomous AI agents that independently monitor, analyze, and optimize energy operations in real time — reducing costs, improving grid reliability, and accelerating the transition to sustainable energy.
Key benefits of agentic AI in energy and utilities include:
- Automated grid management — real-time anomaly detection and intelligent balancing of energy supply and demand to prevent outages and maintain grid stability
- Predictive maintenance — anticipating equipment failures and demand spikes before they occur, reducing downtime and unplanned costs
- Renewable energy integration — optimizing the management of solar, wind, and energy storage systems to support carbon reduction goals and sustainability targets
- Customer service automation — handling common service requests, delivering personalized offer recommendations, and sending proactive outage notifications at scale
- Operational cost reduction — automating routine tasks and optimizing resource allocation so operations teams can focus on high-value, strategic work
- Sustainability and carbon reduction — smarter energy consumption management and accelerated clean energy adoption across the grid
Energy & Utilities Cloud automates high-volume, repetitive workflows — like meter reads, billing exceptions, and service order processing — and surfaces AI-driven insights for grid operations and demand forecasting, which helps energy companies redirect their workforce toward higher-value work while improving reliability and regulatory compliance.
AI agents in Energy & Utilities Cloud offer several benefits, including increased operational efficiency, reduced asset downtime, and enhanced decision-making capabilities. They provide real-time data analytics and predictive insights that help utilities optimize energy production and distribution. The solution also supports predictive maintenance, reducing the risk of equipment failures and service interruptions. Additionally, Agentforce helps utilities integrate renewable energy sources, manage energy demand, and improve customer service through automation. Overall, it enables utilities to operate more efficiently, sustainably, and reliably.
Agentic AI has a wide range of use cases in the energy and utilities industry. It can be used for real-time grid monitoring and control, ensuring that supply meets demand and preventing outages. In customer service, it can handle inquiries, provide energy usage insights, and offer personalized energy-saving tips. Agentic AI is also valuable for managing renewable energy sources, optimizing energy storage, and implementing dynamic pricing models to encourage efficient energy use.
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.