Featured Speakers:
Matt Kravitz, VP, Product Management, Salesforce
Chad Goldsmith, Senior Director, Product Management, Salesforce
Lily Oliver, Associate Manager, Product Marketing, Salesforce
In today’s market, businesses need efficient decision-making processes and tools that can be implemented quickly. Nearly 90% of employees trust automation solutions to get more done without errors and help them make decisions faster (HBR 2023). But, then the question arises of which solutions should I lean on to achieve these goals?
In this webinar, you’ll learn about 3 new efficiency tools that help you get the most out of Service Cloud, including:
- New out-of-the-box components, including Identity Verification, Actions Launcher, and Engagement Timeline, that can be added to the Service Console to help agents be more efficient.
- Business Rules Engine, easy-to-use automation that executes complex business rules automatically so you can embed those rules within workflows without the help of IT.
- Our first product discovery tool, My Service Journey, which helps you find Service Cloud capabilities and best practices that enable you to reach your organization’s Service objectives.