Patients aren't waiting for health systems to catch up, and the data proves it. In this 30-minute sneak peek into Salesforce's 2026 Connected Health Consumer Report, Salesforce healthcare industry leaders reveal 5 global findings on what health consumers really expect from AI in their care experience.

You'll walk away knowing:

• Why administrative friction is pushing patients to delay care, and the health outcomes at stake when they do
• Which AI experiences patients are actively expecting from providers and public health systems
• What it actually takes to earn patient trust in AI and why governance is non-negotiable