Patients aren't waiting for health systems to catch up, and the data proves it. In this 30-minute sneak peek into Salesforce's 2026 Connected Health Consumer Report, Salesforce healthcare industry leaders reveal 5 global findings on what health consumers really expect from AI in their care experience.
You'll walk away knowing:
- Why administrative friction is pushing patients to delay care, and the health outcomes at stake when they do
- Which AI experiences patients are actively expecting from providers and public health systems
- What it actually takes to earn patient trust in AI and why governance is non-negotiable
Featured Speakers
Molly Frome
Managing Director, HLS Go To Market
Salesforce
Karen Hay
Director, Industry Advisor, Population and Public Health
Salesforce
