Great service begins with trusted innovation. At Salesforce, we’re our own biggest customer—using the very AI-driven tools we provide to deliver exceptional customer support to our own customers every day. As Customer Zero, we’ve developed and enhanced Agentforce to offer instant, high-quality assistance, empowering customers with intelligent self-service, while reducing case volumes and preserving a human touch.
Join us for an exclusive inside look at:
- How we transformed self-service into a seamless, AI-powered experience for millions of customers.
- How we scaled Agentforce across global support teams, iterating continuously, and measuring direct business impact.
- A walkthrough demo of the enhanced customer experience powered by Agentforce.
You will leave with a clear roadmap for building and measuring impactful AI-driven service experiences designed to boost customer satisfaction and operational efficiency.
Featured Speakers
Sanjeev Balakrishnan
EVP, Customer Support
Salesforce
Jean Michel (JM) Theriault
Distinguished Strategic SE
Salesforce
