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Webinar

Unifying Customer and Asset Data: Strategies for Agentic Service in Energy & Utilities

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Agentforce Energy and Utilities
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2.25 E&U MAE Webinar
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Join our webinar for Energy & Utilities professionals to learn a fast, secure, zero-copy strategy for dismantling data silos. Build a connected service experience that shifts your organization from reactive to proactive service. Gain real-time, 360-degree insight into customers and critical infrastructure. Transform service delivery with a unified platform that connects customer and asset data, establishing a foundation for future AI capabilities.

Key Takeaways:

  1. Unlock Asset-Related Data: Learn foundational principles for leveraging data from disconnected legacy systems, data lakes, and warehouses to map into a single, real-time view of every customer or asset, grounding operational data in your CRM system.
  2. Enable Proactive Maintenance: Discover how integrating customer service data and field service data can inform every transaction and work order, supporting mission-critical processes like outage restoration and failure analysis.
  3. Scale Service with Agentic AI: Understand how to go beyond simple summarization and multiply your workforce with AI agents trained and empowered to take definitive actions, built on a unified data foundation.


Featured Speakers

Teri Power
Salesforce

Teri Power

Senior Director, Industry Advisor, Energy & Utilities
Salesforce
Larry Goldstein Speaker Headshot
Salesforce logo

Larry Goldstein

Senior Director, Solutions and Product Strategy, Energy & Utilities Industry
Salesforce
Chris Hartt Speaker Headshot
Salesforce logo

Chris Hartt

Principle Specialist Solution Engineer,
Salesforce

Products Featured

Energy & Utilities Cloud