Becoming an Agentic Telco: Closing the Revenue Gap and Reclaiming Productivity with Agentforce for Communications

In an industry where customers are ready to churn over a single billing error, the margin for service friction has vanished. Behind the scenes, customer-facing teams are drowning in administrative tasks, leaving little room for the high-touch support that builds long-term trust.

Join us as we showcase new pre-built AI agents designed to solve these challenges. You’ll learn how telcos are using Agentforce for Communications to:

• Capture new revenue by equipping field technicians with guided, real-time intelligence to generate upsells during onsite visits
• Reclaim operational productivity by automating complex sales and quoting workflows, saving hundreds of hours of team capacity every week
• Scale autonomous resolution by connecting AI agents directly to billing and network data to resolve inquiries faster and slash high churn rates

You'll see how new AI agents are moving beyond simple FAQs to autonomously resolve complex billing disputes and proactively prevent service outages with a product demo. Bring your questions to participate in a live Q&A with product experts, including best practices on how to deploy your own Agentforce quickly with immediate ROI.