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Orchestrating Agents at Scale: How Capita Built an AI Control Plane with MuleSoft and Agent Fabric

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Agentforce MuleSoft
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Orchestrating Agents at Scale with MuleSoft and Agent Fabric
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Every enterprise racing to deploy AI agents eventually hits the same wall: how do you find, trust, and coordinate a growing fleet of agents without losing control? MuleSoft's Agent Fabric was built to solve exactly that — a control plane for the agentic enterprise, designed to help organizations connect, control, and govern AI agents at scale.

In this session, we'll start by breaking down what Agent Fabric is and how its core capabilities come together to give enterprises a single source of truth for every agent in their ecosystem.

Then we'll bring that to life through Capita, a global business process and technology leader, and how they're putting Agent Fabric to work.

You'll see how Capita:

  • Finds agents across the business through a centralized registry, eliminating shadow AI and duplicate builds
  • Governs agent access, identity, and permissions to keep AI activity secure and compliant
  • Orchestrates agents to work together across systems, turning isolated automations into coordinated outcomes

Join us to see how Capita is moving from scattered agent experiments to a governed, scalable agent ecosystem, and what it takes to build the same foundation in your organization.

Featured Speakers

Jon Harvey
Capita

Jon Harvey

Head of AI Operations
Capita
TiinaStephens
Capita

Tiina Stephens

Director of AI and Technology Engineering
Capita
AnshulRampal
MuleSoft

Anshul Rampal

Product Management Director
MuleSoft