How Salesforce uses AI agents and humans together to solve complex cases

What does it really take to bring an AI agent to your customers in weeks, not months? And what happens if a case needs a human touch?

Join us for a behind-the-scenes look at how Salesforce launched an AI agent on Salesforce Help in just three weeks, and our plans to scale across even more support channels. Learn how we’ve been resolving the most complex cases autonomously, and how the system hands off with full context right in Service Cloud if a human rep is needed. 

You’ll walk away with 3 key learnings:

• Deploy in weeks, not months: What it really takes to get an AI agent live quickly, even when you’re building on an existing experience.
• Build the right team from day one: The roles, skills, and team structure needed to launch and operate agentic customer service successfully.
• Resolve even the most complex cases faster: How the best AI agents aren’t just simple answer retrieval. They connect into your systems, take action, and resolve autonomously – so your human reps can focus on the higher value problems.

Bring your questions about planning, deploying, and running an AI agent alongside your service team.