Featured Speakers:
Jim Roth, President, Customer Success, SalesforceBernard Slowey, SVP, Digital Customer Success, Salesforce
At Salesforce, we set out to deliver enhanced customer success by introducing Agentforce on Help—an AI-powered tool that makes it easier for customers to find answers and get help faster. Join us to learn:
- Why we deployed Agentforce on Help and the challenges we faced
- How we built and improved the experience over time
- Key lessons—what worked, what didn’t, and what we’d do differently
- How we measure success and what’s next
You’ll leave with practical takeaways on using Agentforce to make customer success faster, smarter, and more effective.