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The Salesforce Blueprint for Measuring Agentic Success

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The Salesforce Blueprint for Measuring Agentic Success
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Knowing your AI agent is "working" isn't enough. Real success means understanding what's actually happening for your customers, your team, and your business. Join us to see how Salesforce approaches Help Agent measurement holistically, from business outcomes and resolution rates to latency, answer quality, and customer feedback.

Walk away knowing how to:

  • Move beyond surface-level metrics to measure what truly defines agent success
  • Build a multi-dimensional measurement framework spanning business impact, performance, customer outcomes, and answer quality
  • Communicate AI success to executive stakeholders with confidence and credibility

Leave with a framework for measuring AI agent value in your own organization. Register today!



Featured Speakers

ZacharyStauber
salesforce

Zachary Stauber

Senior Director, Digital Success Data & AI
Salesforce
Cristina Mondini Speaker Headshot
salesforce logo

Cristina Mondini

Director, GTM AI Strategy, Customer Success
Salesforce
AnkurSah
Salesforce

Ankur Sah

Director, Customer Success Insights
Salesforce

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