Every unresolved customer interaction drains resources and slows growth, yet manually identifying gaps and building new automation takes months.
Join Product Management Director Dipkin Guglani to see how self-learning AI agents transform support case data into continuous resolution power. Instead of just flagging gaps, learn how Casey, the Help Agent automatically builds, tests, and deploys high-impact workflows to bridge coverage gaps, dramatically boosting self-service resolution rates while keeping your team safely in control.
What we will cover:
- How Casey, the Help Agent, automatically analyzes case history to identify hidden service gaps and generate new agents/workflows to fill them.
- Best practices for deploying self-learning workflows that continuously refine performance using real customer interaction data.
- How to govern AI-generated workflows using human-in-the-loop controls, ensuring safety and precision before live deployment.
- Operational strategies to scale self-service resolution rates fast without expanding engineering overhead.
Featured Speakers
Dipkin Guglani
Product Management Director
Salesforce
Rachael Balsillie
Senior Product Marketing Manager
Salesforce
