Featured Speakers:
Eddie Prignano, Director, CRM Platform, Vivint
Michelle Cochran, RVP, Sales, Salesforce
Meagan Meyers, Director, Product Marketing, Salesforce
Tim Casey, Senior Distinguished Solution Engineer, Salesforce
Customers expect fast, personalized, and intelligent support — and the cost of not delivering is high. Poor customer service can be a business’ biggest expense. U.S businesses lose $75 billion annually due to poor customer service. Businesses that unity their platform, data, and AI strategy across Sales and Service not only create seamless, personalized experiences that build customer loyalty — they also see stronger ROI, reduced costs, and a cohesive customer experience that drives long-term business growth.
Join Salesforce Leadership and Vivint, a trailblazing customer, who’s seeing breakthrough success, for a dynamic session exploring how connected Service and Sales AI strategies are transforming businesses by unlocking efficiencies, reducing costs, and building long-term customer loyalty.
From this webinar, you will walk away with actionable learnings on how to:
- Deliver personalized, proactive experiences across the entire customer journey
- Turn service engagements and insights into revenue opportunities
- Cut costs, boost service rep productivity, and improve ROI