Join us for an engaging fireside chat + live demo, featuring Nadia Hansen (Director, Local Government Industry Advisor at Salesforce) and Jesse Elizondo (Assistant City Manager, City of Kyle, Texas), as they share how the City of Kyle harnessed the power of AI to modernize municipal service delivery.
In this webinar, you'll hear first hand on how the City of Kyle:
- Transformed a siloed, manual 311 system into an AI-driven platform powered by Salesforce Agentforce, giving residents one simple way to report and track issues such as potholes, streetlight outages, water leaks, and sanitation concerns.
- Processed over 12,000 service requests since launch, with nearly 90% resolved on the first call.
- Reduced average resolution times to under 2.5 days—almost twice as fast as anticipated—while driving efficiency and measurable cost savings.
Then, see this story in action with a live demo of how the platform is delivering smarter, faster service for citizens.