Featured Speakers:
Chad Goldsmith, Product Manager Senior Director, Salesforce
Kevin Qi, Associate Product Manager, Salesforce
JM Theriault, Distinguished Strategic SE, Salesforce
Customer service is evolving fast. While customer expectations continue to rise, the pace of innovation hasn’t slowed—and neither can your service teams. To stay ahead, businesses must deliver fast, personalized, and intelligent serviceacross every channel. But how can service teams keep up while staying efficient, compliant, and customer-focused? Join our webinar to learn how!
Hear from product experts about Service Cloud’s newest Agentforce innovation that is transforming case resolution: Service Assistant. By creating personalized, multi-step action plans based on real-time case and asset data, customer intent, and engagement history, Service Assistant empowers agents to resolve cases faster and make customers happier.
What to expect:
- Learn how AI-powered Agentforce for Service create personalized, step-by-step service plans for customer service reps
- Hear learnings from our Pilot Program - focusing on how to get started fast and see positive impacts
- Get answers to your hard-hitting questions about Service Assistant, directly from the product experts