Portals. Forms. Tickets. Queues. When IT service relies on legacy models, employees get frustrated, service bottlenecks grow, and IT teams get overwhelmed by manual triage.
There’s a better way. Join us to discover how EPB is transforming IT support by unifying its systems onto a single, intelligent platform. Alongside Salesforce product experts, learn how Agentforce IT Service replaces manual routing and rigid portals with AI-driven, conversation-first workflows.
We’ll show you how to empower employees to submit requests in natural language, automatically identify intent, and resolve issues instantly to minimize unnecessary tickets. Whether you want to reduce operational overhead or eliminate system fragmentation, see how to deliver AI-powered IT service where work actually happens.
Key Takeaways:
Deliver Around-the-Clock Autonomous Support: Learn how Agentforce IT Service uses AI Agents to understand natural language requests, automatically route issues, and suggest instant resolutions to minimize manual ticket backlogs.
Unify Your IT Ecosystem: Discover how a single, trusted platform architecture replaces fragmented systems with a dynamic Salesforce Configuration Management Database (CMDB), providing a real-time, single source of truth for asset data.
Actionable Leadership Insights: Gain first-hand perspective from Adam Needham, EPB Business Systems Engineering manager, on how bringing intelligence into workflows resolves issues faster, improves margins, and frees up IT teams for high-value strategic work.
Featured Speakers
Adam Needham
Muddu Sudhakar
Caleb Steen
