Featured Speakers:
Meenakshi Ganesh, Product Marketing Manager, Salesforce
Kevin Rourke, Field Service Specialist, Salesforce
Communications Service Providers are no strangers to the demands on their field service technicians. They need to streamline frontline work by reducing truck rolls and improving first time fix rates. But how can they improve their ROI with limited resources, trapped data, and inefficient processes?
Join this webinar to learn how Service Providers can differentiate themselves, build stronger customer relationships, and maximize their technician productivity via AI-powered field service.
Specifically, learn how together Salesforce Communications Cloud and Field Service, can enable your organization by:
- Giving your mobile workers vital subscriber information, asset and network history, and service records prior to each job
- Connecting technicians to live asset data on-the-go with the Field Service mobile App that help slash unnecessary truck rolls, reduce travel time, and minimize equipment downtime
- Leveraging enhanced data and trusted AI to improve the productivity of their frontline teams with case summaries, personalized recommendations and work summaries