Featured Speakers:
Raj Basak, Director, PwC
Rashmi Bhusari, Manager, Customer Experience Platform, CareFirst
Kevin Gorsline, Senior Director, Industry Go To Market, Salesforce
Ben Lawson, Lead Solution Engineer, Salesforce
Demand for personalized, fast, digital experiences has become table stakes for today’s health consumer. Yet health insurers are also managing rising costs across care, administrative, and labor amidst a complex regulatory environment. These pressures demand AI-powered solutions that can bring operational excellence and affordability in healthcare.
This webinar will explore how to increase operational capacity in your contact center while connecting with your members and providers like never before. By augmenting service reps with AI-powered digital labor, your teams can focus on the complex work that improves satisfaction and business outcomes.