Featured Speakers:
Dean Pearson, Area Vice President, Salesforce
Christina Keohane, Product Marketing Manager, Salesforce
Service teams are more focused on driving revenue than ever before, with 57% of leaders holding agents accountable for revenue-generating tasks. However, without insight into sales cycles, it's tough for service teams to predict customer needs and suggest the right services. Integrating Sales and Service gives agents a full view of customer interactions, enabling them to provide more personalized support and identify new sales opportunities.
Hear from Dean Pearson, AVP of Sales at Salesforce, on how bringing this data together enhances customer support and uncovers new revenue streams. Learn how Salesforce helps organizations unify Sales and Service and discover the benefits of this approach.