Rethinking Benefits Delivery: How AI Agents Transform Social Programs & Insurance Operations

Benefits administration, social insurance claims, and social services case management are among government's most complex and paper-laden operations. They are often built on legacy systems that are decades old which strains staff and leaves constituents waiting. In this webinar, discover how AI agents within Agentforce Public Sector are helping benefit and social service agencies reimagine benefit delivery, from eligibility determination to claims processing, with intelligent automation, built-in compliance guardrails, and a unified data foundation.

In this webinar, you will:

• Hear how leading peer agencies are deploying AI agents to eliminate bottlenecks in benefits intake and eligibility review
• Learn how agentic workflows replace legacy manual processes across social insurance and case management
• See a live demo of Agentforce Public Sector in action for benefits and social programs