Engine, a fast-growing modern travel platform serving over 1 million travelers, partnered with NeuraFlash and Salesforce to build an Agentic Enterprise — and they didn’t stop at go-live. After successfully deploying Agentforce and Service Cloud, Engine and NeuraFlash continued to deepen their Salesforce usage, expanding across Sales Cloud, Data 360, Tableau Next, and Slack to transform how Engine serves customers and empowers employees at scale.
Key Takeaways:
- From Go-Live to Growth: NeuraFlash guided Engine through a successful Agentforce and Service Cloud implementation — and stayed engaged to help Engine continue expanding its Salesforce footprint across the business
- Consumption That Keeps Growing: Engine expanded beyond Service Cloud into Sales Cloud, Data 360, Tableau Next, and Agentforce in Slack — turning a strong launch into an ever-deepening Salesforce relationship
- Real, Measurable ROI: Agentforce delivered a 15% reduction in average handle time, reduction in service costs, and annual service cost savings — including AI handling 30% of customer support cases autonomously end-to-end
- Partner-Led Expansion: NeuraFlash’s ongoing engagement helped Engine identify new use cases and scale AI across both customer-facing and internal operations, proving that the best implementations are the ones that keep evolving
