Over half of customers still have to repeat themselves; it's time to fix that. Join us for an exclusive look at how Agentforce for Service is fundamentally reshaping global customer experiences by unleashing the transformative power of a unified AI + Human workforce. Discover our newest innovations, Real-Time Translations and the Service Rep Assistant's Guidance Plans, that empower you to effortlessly scale 24/7 global service, supporting 65+ languages across every major channel (Chat, WhatsApp, Apple Business Messenger, Voice, and more), delivering seamless, personalized, and always-on service anywhere in the world. Experience how end-to-end AI-powered service—from digital channels to voice—creates a truly connected customer experience.
In this session, you'll:
- See it in action: Watch a live demo of Real-Time Translations and Dynamic Plans from Service Rep Assistant, inside Agentforce Service.
- Hear from the experts: Join a panel discussion with Bhavin Shah, AVP Sales at Salesforce, and Rebecca Wettemann, CEO & Principal Analyst at Valoir, as they discuss her latest research on how AI is helping humans deliver faster, smarter service and share insights on the future of AI-powered customer service.
- Boost results instantly: Walk away with practical tips to improve CSAT, increase agent productivity, and scale service globally—without increasing costs.
Featured Speakers
Rebecca Wettemann
Bhavin Shah
