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Humans + AI: Unleashing a New Era of Seamless, Real-Time Service

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Agentforce Service
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Service Webinar
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Over half of customers still have to repeat themselves; it's time to fix that. Join us for an exclusive look at how Agentforce for Service is fundamentally reshaping global customer experiences by unleashing the transformative power of a unified AI + Human workforce. Discover our newest innovations, Real-Time Translations and the Service Rep Assistant's Guidance Plans, that empower you to effortlessly scale 24/7 global service, supporting 65+ languages across every major channel (Chat, WhatsApp, Apple Business Messenger, Voice, and more), delivering seamless, personalized, and always-on service anywhere in the world. Experience how end-to-end AI-powered service—from digital channels to voice—creates a truly connected customer experience.

In this session, you'll:

  • See it in action: Watch a live demo of Real-Time Translations and Dynamic Plans from Service Rep Assistant, inside Agentforce Service.
  • Hear from the experts: Join a panel discussion with Bhavin Shah, AVP Sales at Salesforce, and Rebecca Wettemann, CEO & Principal Analyst at Valoir, as they discuss her latest research on how AI is helping humans deliver faster, smarter service and share insights on the future of AI-powered customer service.
  • Boost results instantly: Walk away with practical tips to improve CSAT, increase agent productivity, and scale service globally—without increasing costs.

Featured Speakers

Rebecca Wettemann
Valoir

Rebecca Wettemann

CEO and Principal Analyst
Valoir
Bhavin Shah
Salesforce

Bhavin Shah

Sales AVP
Salesforce
Kristal Peters
Salesforce

Kristal Peters

Product Management Director
Salesforce

Products Featured

Service Cloud
Agentforce