Featured Speakers:
Ryan Makely, Senior Director, Global Service Enablement, Waters Corporation
Aly Pinder, Research Vice President, IDC
Nanda Chitrala, Senior Director, Industry Solutions & Strategy, Manufacturing, Salesforce
Martin Mossaz, Principal, Specialist Solution Engineer, Salesforce
Asset-centric organizations have the potential to boost service revenue by 30-60% through aftermarket sales and service. Achieving this growth requires connecting product, asset, and customer data on a unified platform, and utilizing digital labor for scalable workforce expansion.
Agentforce is the first agentic AI solution specifically designed for field service asset management. By harnessing Agentforce and Data Cloud to analyze and act on comprehensive, real-time asset data, companies can maximize revenue generation from each individual asset. Join our product experts and an industry analyst to learn how Salesforce Field Service, Agentforce and asset data on a deeply unified platform can help you drive down operational costs, enable technicians to identify asset renewals, and deliver a connected customer journey — from asset sale to service.
In this webinar, you’ll learn:
- How AI agents can enable proactive asset management and extend your field workforce
- How to harmonize data from external systems such as ERP to drive revenue across your entire asset lifecycle
- A live demo showcasing Agentforce for Field Service, including asset service prediction, proactive maintenance and inventory search
- Best practices from a company that has shifted from reactive to proactive service